Digitizing records in administrative procedure settlement

To achieve high results in handling administrative procedures, the Provincial People's Committee has issued seven decisions and six plans to implement digital transformation tasks in 2024 and the following years; at the same time, it has completed upgrading the electronic information portal, successfully integrating 183 websites of agencies and units. This information portal not only serves the direction and administration but also provides useful information for people and businesses. The implementation of e-government and digital government is focused on with many resolutions and projects issued. The province has applied information technology in sociological surveys, serving the determination of administrative reform index.

Along with that, the Provincial People's Committee has directed agencies and units to review and restructure the administrative procedure process to provide better quality public administrative services; minimize the need for people and organizations to prepare many types of cumbersome documents; accurately and quickly process administrative procedures; at the same time, direct agencies and units to improve the quality of operations of one-stop shops at all levels in the province in handling administrative procedures for people and businesses; request officers and civil servants of one-stop shops at all levels to promote the digitization of records and results of handling administrative procedures.

In the 2022-2025 period, the province aims to increase at least 20% per year for each administrative level until reaching 100% to ensure connection and data sharing in handling administrative procedures in the electronic environment. To achieve this goal, the province will vigorously implement guiding documents of the Government and central ministries and branches on implementing mechanisms and projects to innovate the implementation of the one-stop and inter-connected one-stop mechanisms in handling administrative procedures...

The Provincial People's Committee has also issued a plan to digitize the results of handling administrative procedures under the jurisdiction of state agencies in the province for the period of 2020-2025, striving to digitize all valid results of handling administrative procedures under the jurisdiction of state administrative agencies in the province, to be completed before December 31, 2024. In addition, funds are allocated for localities to purchase information technology equipment to serve the handling of administrative procedures at the one-stop shop, and provide free digital signatures to serve people and businesses in the province for use in handling administrative procedures on the national public service portal and the provincial public service portal. Thanks to that, the rate of digitized records has increased gradually each year. According to statistics, as of November 2024, the average rate of digitization of records and results of handling administrative procedures of agencies on the province's information system reached more than 96%, of which the average at the provincial level reached 97.31%, the district level reached 93.86%, the commune level reached 95.86%...

Comrade Ma Cam Kham, Party Secretary and Chairman of the People's Committee of Thuong Lam Commune (Lam Binh District) said that the commune implements in two forms, which are directly and online. For the records of organizations and citizens submitted online, the digitization is done on the electronic one-stop system. The digitization process ensures the completeness and accuracy of the data of the digitized records and documents and the completeness of the content and digitization process. Therefore, the results of handling administrative procedures of the commune always reach 100%.

Up to now, all administrative procedures in Chiem Hoa district have been made public in both forms (posted and electronic). The district-level People's Committee has a total of 297 sets of administrative procedures, the commune-level People's Committee has a total of 127 sets of administrative procedures publicly posted in both forms; continue to maintain and improve the quality of implementing the one-stop and one-stop mechanism as required... The operation of the reception and result return departments at the district and commune levels ensures efficiency, the basic facilities and equipment are ensured according to regulations; administrative procedure settlement files are stored neatly, by case; assign civil servants to take turns on duty from Monday to Saturday every week to receive and return results to organizations, citizens and businesses. From December 15, 2023 to December 14, 2024, the district received a total of 9,977 applications, of which 502 were received directly; 9,475 were received online; 9,970 were resolved, reaching 99.9%...

Mr. Nguyen Van Hieu, Deputy Director of the Provincial Public Administration Service Center, said: The Center has provided professional training to agencies and units in the province on how to update and digitize records and results of handling administrative procedures on the electronic one-stop information system. Accordingly, leaders in charge of the one-stop department, specialists working at the one-stop department, specialists of specialized departments and divisions guide the digitization and digital signature of file components during the reception process to bring them to the administrative procedure file data warehouse to serve the storage, sharing, and reuse of digitized results; guide the digital signature of electronic documents; how to receive, process, and exploit information in the national population database; how to synchronize records to the software of central ministries and branches on the provincial administrative procedure handling information system...

Source: https://nhandan.vn/so-hoa-ho-so-trong-giai-quyet-thu-tuc-hanh-chinh-post869410.html