“Fake support” for biometric authentication registration

According to Decision No. 2345/QD-NHNN of the State Bank, from July 1, 2024, transactions such as money transfers via accounts, deposits into e-wallets... over 10 million VND/transaction; or under 10 million VND/transaction but the total amount of transactions in the day is 20 million VND or more, then for the next transfer in the day, people must perform biometric authentication. In addition, before the first transaction using an electronic banking application (mobile banking) or before transacting on a device other than the device used for the last transaction, people must also be identified and authenticated by biometrics.

To make transactions in compliance with Decision 2345, people and customers need to supplement and update biometric information with banks in 2 ways: Through electronic banking applications (mobile banking app) or directly to branches/transaction offices.

People conduct biometric authentication to comply with Decision 2345/NHNN on online transactions.

Taking advantage of the context of people adding/updating biometric information, some scammers impersonated bank employees or state agency managers, contacting people for "support" in order to appropriate assets and information. Specifically, the subjects contacted people by calling, texting, making friends via social networks (Zalo, Facebook, Viber...) to "fake instructions" to collect biometric information.

Then, the subject asks the customer to provide personal information, bank account information, citizen identification card (CCCD) image, facial image, or may request a video call to collect additional voice, gestures, posture...

The subjects will lead people to access strange links to download and install strange applications on their phones. These applications/software containing malicious code have interfaces and images similar to official applications of the Ministry of Public Security, State management agencies or credit institutions.

Once the information is obtained, the subjects will appropriate money in bank accounts and use people's information for other bad purposes such as borrowing money, recording debts, betting...

Faced with the complex developments and sophisticated actions of scammers, SHB once again recommends to customers:

1. Customers ONLY update biometric data via SHB Mobile/SHB SAHA e-banking application or directly at SHB transaction points nationwide. Customers DO NOT provide or update biometric data via any other website or application.

Customers can proactively update data via SHB Mobile/SHB SAHA.

2. You absolutely DO NOT provide OTP, password, card number, personal information, CCCD image, biometric data... to anyone including bank staff. SHB does not require customers to provide personal information through channels such as phone calls, SMS, email, chat software (Zalo, Viber, Facebook...)

3. In case of difficulty in updating biometric information or when authenticating online transactions as prescribed, customers can follow the instructions posted on the website (https://www.shb.com.vn/) or contact directly at transaction counters or SHB branches.

4. In case of suspicion or detection of any messages, calls, or emails with signs of fraud, please immediately contact SHB's 24/7 Customer Support Center via hotline *6688, the nearest SHB transaction points, or the police for support.

5. Customers need to raise their awareness and regularly update information about high-tech fraud to have full information about the criminals' methods. Customers need to proactively protect personal information, which is a legal security asset, and not declare personal information in unnecessary cases.

Previously, to ensure that all Vietnamese and foreign customers using SHB services can add/update biometric data according to Decision 2345, SHB has continuously communicated via multiple channels (newspapers, television, email, SMS, push app, etc.) with specific illustrations so that customers can perform the operation themselves and perform it on the SHB Mobile/SHB SAHA electronic banking application. If customers cannot perform the operation themselves, consultants at the transaction counter and customer specialists along with specialized chip reading devices are ready to support customers in performing the operation.

As one of the four largest private banks in Vietnam with over 92% of transactions conducted via digital channels, SHB recognizes the urgency of implementing Decision 2345 to protect customers when transacting online. In the past 3 years, the Bank has strengthened its information technology infrastructure, standardized database systems, enhanced data security, and risk management to create an important foundation for the next transformation plans.

SHB is strongly and comprehensively implementing the Transformation Strategy 2024-2028, accelerating digitalization and applying technology to all activities, continuously improving management capacity according to international standards and modern models, while continuing to adhere to the orientation of sustainable, safe and effective development.

Source: https://laodong.vn/kinh-doanh/shb-canh-bao-thu-doan-lua-dao-moi-gia-mao-ho-tro-dang-ky-xac-thuc-sinh-trac-hoc-1364316.ldo