The case of a female doctor who was hit by a piece of glass in Hanoi has reached an agreement on the level of support.

Scene of glass falling on people at coffee shop - Photo: DA

Informing Tuoi Tre Online on the afternoon of May 20, a representative of The Coffee House coffee chain said that the brand had agreed on a solution with the family of female doctor HML (29 years old, from Nghe An) in the incident where a glass panel fell on her.

Family of female doctor hit by falling glass seeks help from goodwill

The coffee chain said it had been working with the family to find a solution to the problem "since the incident occurred," but at that time, the two sides had not reached a common opinion.

"We discussed with the family in the spirit that Ms. HML is a customer who encountered an incident at the store, so we did not shirk responsibility and tried to find a satisfactory solution. Ms. HML's family also acknowledged our apology and goodwill to reach a solution.

Up to now, the two sides have completed the discussion, agreed on a solution and both wish to close the matter here," The Coffee House informed.

Reporter asked more questions about the specific solution between the two parties, however the brand representative refused to provide it due to the previous confidentiality agreement.

Reinforce all other glass panels

Regarding the plan to ensure customer safety after the incident, The Coffee House said it had requested the Viet Tower building (No. 1 Thai Ha) to maintain and reinforce all the glass walls surrounding the area.

At the same time, strengthen the standards and frequency of inspection and maintenance of infrastructure at the remaining stores in the system.

At the same time, this coffee chain also apologized to customers after the incident.

That same afternoon, speaking with Tuoi Tre Online , Ms. HML's family confirmed that they had agreed on a solution to the incident with The Coffee House.

"Both sides felt satisfied so there were clear and consensual agreements," said Ms. L's family.

Regarding the details of the settlement plan, Dr. L's family also said that this content was agreed to be kept confidential and not disclosed.

Previously, on the evening of April 20, Ms. HML (29 years old) was drinking coffee with friends at a coffee shop on Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi.

At that time, it was raining heavily, a large glass panel from the 2nd floor collapsed. The incident injured 4 employees and 3 customers. Among them, Ms. HML was the most seriously injured. A day later, 6 people were discharged from the hospital, only Ms. HML continued to receive treatment.

Source: https://tuoitre.vn/vu-nu-bac-si-bi-tam-kinh-roi-vao-nguoi-o-ha-noi-da-thoa-thuan-xong-muc-ho-tro-20240520144128671.htm