Buy medicine online with confidence
Keeping up with new trends, FPT Long Chau pharmacy system has continuously innovated and applied technology to optimize user experience. The latest improvement implemented by the team of experts at the unit is called "Medicine box and prescription image search tool", a modern AI solution that allows customers to easily take or upload images of packaging and prescriptions, then automatically verify information and product quality in just a few seconds. This feature has been officially "on air" since February 13.
According to Mr. Nguyen Thanh Tung - AI team manager (belonging to OneTeam DX - a technology team of the Software company, coordinating with the Retailer to carry out the task of converting the entire operating system of the FPT Long Chau pharmacy chain), a member of the project team developing the new feature, the birth of "Medicine box and prescription image search tool" comes from an urgent need: how to make online drug buyers feel secure, transparent and save more time than the traditional way.
Medicine box and prescription image search tool helps customers save a lot of time searching and ordering medicine.
Based on the multi-agent AI platform, FPT Long Chau's new feature applies large language models (LLM) for computer vision, combining retrieval augmentation generation (RAG) and advanced image processing algorithms. This technology allows detailed identification of information on drug packaging, even in non-ideal image conditions, thereby ensuring high accuracy.
“Normally, customers have to type in the name of the drug product to look it up online, which not only takes time, but the information they find may come from unofficial sources. The new feature that FPT Long Chau offers helps to solve this problem thoroughly. Customers can easily open the camera on the FPT Long Chau application, take a photo of the medicine box, prescription and receive information support, as well as place an order immediately,” Mr. Tung shared.
Overcoming difficulties, "training" AI
Mr. Nguyen Thanh Tung said that the project team had to go through many challenges in the process of building and implementing the solution. The “more diverse the better” method was applied, meaning that the training data for the AI needed to cover all kinds of worst-case scenarios: shaky, blurry photos, photos taken in low light conditions, old packaging, broken labels, unclear printing, etc.
The project team spent a long time evaluating and refining the algorithm, and regularly updated the product database. The result is a continuously improved accuracy, helping users get results almost instantly when searching.
Mr. Nguyen Thanh Tung is one of the important members of the project. He has just won the title of FPT 2024.
Since the feature was launched, the system has recorded an average of thousands of daily uses, with more than 80% of customers expressing satisfaction. Thanks to image recognition support, the time to search for products and order medicine is also 87% shorter than the usual manual search operation.
Mr. Tung affirmed that the impressive results above are just the beginning. The team plans to develop more features related to counterfeit warnings to give consumers more peace of mind. From there, he and his team will continue to expand the product database and improve the user interface. The further goal is to build an e-commerce environment in the pharmaceutical industry where all processes are controlled, standardized and transparent.
Core members of the project.
During the development process, there are inevitably periods of pressure on progress. However, Mr. Tung expressed that once the goal of “putting users at the center” is clearly defined, investing in technology is not a choice, but a mandatory path. Above all, FPT considers this project as part of a series of AI transformation efforts, ready to experiment and accept challenges to improve customer experience.
Source: https://chungta.vn/cong-nghe/tan-dung-ai-fpt-giup-nguoi-dan-tiet-kiem-87-thoi-gian-tim-va-dat-mua-thuoc-1139571.html
Comment (0)