Chatbot not only answers questions related to products but also supports handling problems arising during the use of BIDV iBank application by corporate customers at BIDV. With a message response speed of less than 5 seconds, on both Web and Mobile App channels, Chatbot on BIDV iBank can answer almost all frequently asked questions of customers such as:
- General information about BIDV, bank network map
- Products and services for corporate customers (BIDV iBank, BSMS, corporate cards, deposits, loans...), promotional programs for corporate customers
- Common problems on BIDV iBank and how to handle them
For requests outside the scope of support, Chatbot will automatically transfer to BIDV consultants so that customers can receive a seamless consulting experience. In particular, Chatbot on BIDV iBank has the ability to learn and grow every day, improving its ability to support customers.
To chat with Chatbot, customers just need to click on the icon 
at BIDV iBank service screen on Web or Mobile App (even when not logged in) or service detail screens (after logging in).
With the launch of Chatbot virtual assistant on BIDV iBank, BIDV will increasingly improve customer care, enhance the experience of corporate customers with products and services in general and BIDV iBank digital banking services in particular.
As part of BIDV's digital financial ecosystem, BIDV iBank is a digital banking application for institutional customers, available on both Website and Mobile app channels. The application allows customers to use comprehensive banking and financial services from accounts, payments, receivable/payable management to trade finance and foreign exchange services, liquidity management, document management containing digital signatures, connecting enterprise ERP with BIDV digital platform... BIDV will always continue to improve BIDV iBank digital banking services to optimize all features and bring a more perfect experience to businesses.
BIDV
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