Despite the attention and regular urging of the leaders of Quang Tri province and other sectors and units, the situation of slow resolution of people's complaints on the province's Field Feedback Portal still occurs recently.
According to the report of the Department of Information and Communications, from May 1, 2021 to May 31, 2024, the Information and Communications Technology Center received and processed 989 complaints.
As a result, 858 complaints have been completed and 131 have been cancelled. Of the 858 complaints that have been completed, 610 have been processed on time; 245 are overdue and 3 are being processed. The rate of overdue complaints is still high compared to the set targets and requirements.
It is known that although the Information Technology and Communications Center has regularly urged and reminded, many localities and units have not yet handled people's feedback within the prescribed time.
This has led to delays in the process of resolving complaints on the Provincial Field Feedback Portal. On the other hand, many complaints have been processed but people have rated them as unsatisfactory. When people send complaints, the relevant handling agencies have not interacted to clarify the content stated.
Faced with this reality, the Provincial People's Committee has issued a document requesting provincial departments, branches, sectors, and organizations and People's Committees of districts, towns, and cities to end the situation of slow handling of people's complaints, which affects the quality of public administration services.
Along with that, provincial departments, branches, sectors, unions and People's Committees of districts, towns and cities are required to direct, guide, inspect and supervise affiliated units related to the management field, promptly receive, process and respond to information within the prescribed time, ensure the quality and effectiveness of processing results to bring satisfaction to the people; have the responsibility to interact back and forth to respond, explain and clarify the content of the interaction of individuals within 1 day after the individual or organization sends the interaction...
The Provincial People's Committee also requested to review the responsibilities (if any) of organizations and individuals in the delayed handling of people's complaints and use the results of handling complaints as criteria for annual emulation and rewards of the unit.
Tay Long
Source: https://baoquangtri.vn/nhieu-phan-anh-cua-nguoi-dan-chua-duoc-giai-quyet-dung-han-186402.htm
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