The situation of civil servants and public employees avoiding, shirking responsibility, and fearing mistakes has not been effectively overcome.
Prime Minister Pham Minh Chinh has just signed Official Dispatch No. 968/CD-TTg dated October 16, 2023 requesting ministries, branches and localities to continue to rectify and strengthen discipline and order in state administrative agencies at all levels.
The dispatch stated that recently, the Prime Minister has issued many documents directing to rectify and strengthen the responsibility in handling the work of ministries, agencies, and localities and strictly implement the Government's Working Regulations issued together with Decree No. 39/2022/ND-CP dated June 18, 2022, the working regulations of ministries, agencies, and localities.
However, the situation of avoiding, shirking responsibility, and fear of making mistakes when handling work by a number of cadres, civil servants, and public employees in a number of state administrative agencies at all levels has not been effectively overcome.
Coordination between agencies, localities and units in handling work is not close and timely. There are cases of slow participation in giving opinions or participation in giving opinions without clear opinions and viewpoints, prolonging the processing time, affecting the progress, quality and efficiency of work.
To continue to rectify and overcome the above-mentioned shortcomings and limitations, improve the effectiveness and efficiency of direction and administration, promptly remove difficulties and obstacles, especially those for people and businesses, make practical contributions and strive to achieve the highest possible socio-economic development goals, targets and tasks set for 2023 and the following years, the Prime Minister requests:
Promote the responsibility of leaders and the personal responsibility of officials and civil servants in handling work.
Firstly, Ministers, Heads of ministerial-level agencies, Heads of Government agencies, especially Chairmen of People's Committees of provinces and centrally-run cities and Heads of state administrative agencies at all levels: Promote the responsibility of leaders and personal responsibility of officials and civil servants of state administrative agencies at all levels in handling work; strengthen discipline and administrative order, strictly comply with the conclusions and directions of the Government and Prime Minister.
Continue to thoroughly grasp and better implement the Government's Working Regulations, the working regulations of ministries, branches, and localities, and the Prime Minister's instructions in Official Dispatch No. 280/CD-TTg dated April 19, 2023 on rectification and strengthening of responsibility in handling the work of ministries, agencies, and localities.
Directly, proactively, and actively organize the timely and effective implementation of tasks assigned by the Government, Prime Minister, and Heads of superior agencies at all administrative levels, promote decentralization and delegation of authority, and ensure progress and quality.
Strengthen the inspection of public service activities, especially surprise inspections; promote the role and responsibility of heads of agencies and units of internal inspection and auditing to promptly commend and reward groups and individuals who do well, and strictly handle groups and individuals who do not do well.
Timely review, replace or transfer to other jobs for officials and civil servants with weak capacity, who do not dare to do, avoid, push, work half-heartedly, are afraid of responsibility, causing stagnation and not meeting the requirements of assigned work.
In case of shirking, avoiding, or lacking responsibility, leading to delays or failure to decide on issues and tasks within one's authority, causing consequences, the collective and individual responsibilities involved must be reviewed and handled in accordance with the regulations of the Party and the State.
Continue to review, revise and supplement working regulations and organize the implementation of tasks and work at agencies and units under authority to closely follow the actual situation; individualize individual responsibilities in each stage of the work processing process, ensuring that work under authority must be handled quickly, promptly and effectively.
Strictly implement the code of conduct and public ethics of officials and civil servants in state administrative agencies at all levels.
The consulted agency must respond on time, not give general responses, avoid or shirk responsibility.
In the process of coordination to resolve work within authority, only seek opinions from agencies directly related to the project, project..., do not seek coordination opinions from unrelated or unnecessary agencies.
The consulted agency is responsible for responding on time, in accordance with its functions and tasks, with clear viewpoints and responsibilities, and not responding generally, avoiding or shirking responsibility, which affects the progress of work processing.
Organize to thoroughly disseminate and effectively implement Decree No. 73/2023/ND-CP dated September 29, 2023 of the Government on encouraging and protecting dynamic, creative, daring to think, daring to do, daring to take responsibility for the common good, creating a solid legal basis, building a favorable environment for cadres, civil servants and public employees to feel secure in performing their public duties, contributing to improving the effectiveness of direction, administration and work handling.
By the end of 2023, 100% of internal administrative procedures between state administrative agencies must be made public.
Promote and effectively implement the Plan to review and simplify internal administrative procedures for the 2022 - 2025 period issued together with Decision No. 1085/QD-TTg dated September 15, 2022 of the Prime Minister, ensuring that by the end of 2023, 100% of internal administrative procedures between state administrative agencies must be made public on the National Database on Administrative Procedures.
Review, submit for approval or approve under authority a plan to simplify at least 50% of internal administrative procedures under the state management of ministries, agencies and localities, in which the plan must ensure a reduction of at least 20% of administrative procedures and 20% of administrative procedure compliance costs.
Determined and resolute to resolve administrative procedures at state administrative agencies at all levels promptly and effectively, ensuring democracy, publicity, transparency and convenience; direct agencies and units to regularly review and inspect administrative procedure settlement records in progress.
Resolutely do not allow delays, harassment, negativity, waste of resources and opportunities of the State, society, people and businesses; do not allow people and businesses to shift responsibility in handling administrative procedures; strengthen supervision and inspection of the implementation of administrative procedures to detect and strictly handle agencies, units, heads of agencies, units and cadres, civil servants and public employees who refuse to handle or commit violations.
Promote the effectiveness of channels for receiving feedback and recommendations from people and businesses on the National Public Service Portal, the Business Regulation Consultation and Lookup Portal at dichvucong.gov.vn, thamvanquydinhkinhdoanh.gov.vn; on the Administrative Procedure Information System in ministries, branches, and localities, especially at the grassroots level.
Proactively and actively organize dialogues with people and businesses to promptly and thoroughly resolve their reflections, recommendations, thoughts, aspirations, and suggestions; report to competent authorities for consideration and handling of issues beyond their authority; absolutely do not push back, beat around the bush, or avoid.
Review and improve mechanisms, policies and laws on management of cadres, civil servants and public employees.
Second, the Prime Minister assigned the Ministry of Home Affairs to proactively and actively review and perfect the mechanisms, policies and laws on the management of cadres, civil servants and public employees, including: focusing on innovating and improving the quality of cadres, civil servants and public employees' evaluation according to criteria, products, specific results, and quantifiable evaluation; linking individual evaluation with collective and task performance results of agencies and units; effectively using evaluation results as a basis for arranging, using, appointing, rewarding and disciplining cadres, civil servants and public employees.
Third, the Government Office regularly monitors, urges, inspects and reports on the results of the implementation of tasks assigned by the Government and the Prime Minister to ministries, agencies and localities; promptly reports to the Government and the Prime Minister for consideration and direction to ministries, agencies and localities with overdue or outstanding tasks and documents.
Requesting Ministers, Heads of ministerial-level agencies, Heads of Government agencies, Chairmen of People's Committees of provinces and centrally-run cities, and Heads of state administrative agencies at all levels to disseminate this Official Dispatch to each unit, cadre, and civil servant under their management; to improve the effectiveness and efficiency of the direction and administration of the Government, the Prime Minister, ministries, agencies at the central and local levels./.
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