ACB blocks up to 10,000 suspected fraudulent accounts, number of fraud cases drops sharply

Applying advanced technology to protect customer accounts, a multi-layered security strategy helps ACB detect and warn of risks, bringing peace of mind when using ACB ONE digital banking services. In the third quarter of 2024, this bank reported that it had monitored and blacklisted nearly 10,000 suspicious accounts at banks, in order to temporarily suspend transactions to these accounts to avoid losses for customers, the number of fraud cases reduced by 50%. Multi-layered security for customers According to the bank representative, ACB's security solutions are always designed to ensure prevention, combat and limit risks of online transactions. For the defense layer, ACB conducts a review of new customer information, proactively eliminates unregistered accounts through eKYC and IDCheck identification methods compared with citizen identification data stored at the Ministry of Public Security; At the same time, deploy facial authentication registration with chip-embedded citizen identification cards when customers open online accounts (eKYC)... effectively preventing the forgery of identification documents when transacting with banks. On the other hand, ACB also continuously updates information about fraudulent accounts, helping the system identify and immediately warn customers if they are about to transfer money to an account on the suspect list. This not only protects customers but also helps prevent the activities of fraudsters. To date, ACB's "black list" has recorded up to 10,000 accounts from banks, and transactions to these accounts have also been suspended to avoid losses for ACB customers.

There have been many cases where customers have been scammed by impersonating delivery people and requesting payment transfers. However, when customers make money transfers, the ACB ONE system displays an invalid account warning, preventing customers from making this transaction. Another common form is to fake websites and information pages in the name of the Vietnam Fatherland Front to mobilize and call for charity and support for provinces and cities affected by storm No. 3. ACB has proactively prevented it by using a system to identify unusual money transfers and stop customers from making fraudulent transactions. Ms. PH Nam said: “Fortunately, the bank's system promptly blocked the account due to suspicion of an incorrect transaction. Thank you ACB. I was so gullible that I almost lost all my money.” Another customer was also impersonated by Facebook as a relative to borrow money, but the bank promptly blocked the transaction so the account was protected: "I just transferred money to the account of a relative who asked me to send it, but ACB blocked it because I suspected that there was a transaction with a fraudulent account. When I asked, I found out that I was scammed, the ACB system has technology to identify risks through transaction behavior. Fortunately, ACB has good security, otherwise I would not know how much money I was scammed." The ACB ONE Digital Banking application is also equipped with the most advanced technology, which can identify and warn users when mobile devices show signs of being attacked by external factors such as malware, causing loss of control of the device, leading to the risk of losing money in the account. When there are signs of suspicious transactions, the bank will proactively prevent the transfer of money. Customers will also be notified if there is malware, spyware or unsafe devices due to unauthorized interference or remote control from other devices. According to Decision No. 2345/QD-NHΝΝ, last July, ACB also simultaneously deployed a combo of facial authentication combined with ACB Safekey - an online transaction authentication method with OTP code right on the app, ensuring that the data exactly matches the biometric data stored in the chip of the citizen identification card issued by the Public Security Agency, acting as an important line of defense to prevent fraud, even when the fraudster uses sophisticated Deepfake technology. ACB customers can rest assured that not only the account but also the transactions are guaranteed to be "genuine", even when the identity is stolen, criminals will hardly be able to get the money. Up to now, more than 1.5 million accounts have successfully registered for facial authentication, the number of fraud cases has decreased by 50%. In addition, in compliance with Circulars 17 and 18/2024/TT-NHNN of the State Bank, ACB also recommends that all customers register for face authentication with a chip-embedded citizen identification card/ID card before January 1, 2025 to avoid interruption of all online transactions with payment accounts, cards on ACB ONE Digital Bank and ATM withdrawals. Especially for customers whose identification documents (ID card/Citizen identification card/other identification documents) are about to expire, in order to avoid temporary blocking of withdrawal transactions on payment accounts and card transactions from January 1, 2025, customers need to proactively register for a new identification document at the competent authority, then update the new identification document with ACB. Modern security methods cannot be perfect. It cannot be denied that not only ACB but the entire banking system is making efforts to perfect the digital ecosystem, preventing risks in cyberspace for customers. However, the media still regularly reports on incidents of lost social media accounts, online investment scams, or even lost bank accounts... These events remind us that: The most modern security methods cannot create a perfect defense. Because the loopholes can also come from the users themselves.

Customers need to be more vigilant to protect their safety when transacting online.

Raising awareness and understanding the principles of safe transactions are always the first solid line of defense. The Bank affirms that digital banking is still a safe and convenient transaction channel as long as customers are fully equipped with knowledge about safety and security. Customers only transact, contact and report through the Bank's official channels (acb.com.vn, Asia Commercial Bank Fanpage ACB, ACB ONE/ACB ONE BIZ/ACB ONE PRO Digital Banking application), Contact Center 1900545486 or (028) 38247247 or at the transaction counter, not through any other website or application. In cases where a transaction has occurred, ACB's rapid response team will also support account blocking (depending on each situation), and at the same time guide customers to report to the authorities to limit damage to customers. Recently, ACB also participated in a cyber defense drill, contributing to improving the response capacity of the IT team. ACB believes that improving human resources capacity and promptly responding to cyber attacks will help banks shift from passive defense measures to proactive detection and handling of security risks, ensuring safety and minimizing risks for customers. Source: https://nhandan.vn/acb-ngan-chan-den-10000-tai-khoan-nghi-ngo-gian-lan-so-vu-lua-dao-giam-manh-post842354.html