According to The Verge , many Vision Pro users have recently started returning the product to Apple. "I can't believe it, but I did return it. It's uncomfortable to wear and causes eye strain," Verge product manager Parker Otolani posted on the social network Threads.
He said the Vision Pro is a “future device” that works great, but it’s not worth the “physical” trade-off for him at this point. Parker said he’ll continue using the product if Apple improves the feel in the next version.
Vision Pro is Apple's most anticipated product in early 2024
Rjey, a famous figure in the technology field in the US, also complained when wearing this product. "Vision Pro is probably the most overwhelming technology product I have ever tried, but I can't stand the headache after 10 minutes of wearing it," Rjey shared on his personal X page. In the comment section of the post, many people also shared the same opinion when they were very impressed with the technology and features of Apple's head-worn virtual reality (VR) glasses, but still wanted to return the device.
There are a number of reasons why Vision Pro buyers might want to return the device. On Threads, illustrator Olga Zalite said she wasn’t impressed with the device’s capabilities, at least for her work. Olga said the VR headset wasn’t meant for use by many people in businesses, and she herself had trouble wearing it.
"Unboxing the Vision Pro felt like a birthday cake, because it came in an absurdly large box. I must emphasize that it was extremely large, larger than anything on my desk and only smaller than the screen. I still don't understand how such a device can be suitable for a company when it is designed as a single-user device. We were thinking about logging in with our shared Apple ID to use it, but honestly, I'm no longer interested. Mainly because the device is not suitable for work, and personally, I get dizzy when looking at the Figma design application screen interface," Olga shared.
She also said that the resolution of the Vision Pro screen is worse than when looking at a MacBook screen in the usual way. Having to look at other types of screens while wearing the Vision Pro also makes her eyes tired and fatigued quickly. The weight is also an issue as she can hardly wear it continuously for more than 20 minutes on her head and every time she takes it off, she feels dizzy and has to sit down to stabilize.
Users report headaches and dizziness when using Vision Pro - a common phenomenon when using VR glasses in general.
Carter Gibson, a senior manager at Google, said that managing windows and files through Vision Pro affects work productivity. "It's difficult to multitask between application 'windows' on Vision Pro, and some file formats are not supported yet," Gibson said.
On Reddit, members also expressed their intention to return the Vision Pro to the manufacturer. According to user GlobalPerception593 , the problem with the device lies in the fact that it does not work as expected for both work and play.
"To put it bluntly, Vision Pro is a technological masterpiece. The eye tracking feature is unmatched by any other company at the moment, and the interface is also satisfying. If there was a larger application ecosystem right from its launch, I would probably keep the product. But for work or entertainment, it's still not up to par," GlobalPerception593 shared. According to him, what he wants is to lie on the couch to play games, or sit at a large table with a 4K resolution screen to work, but there is no need to wear a machine on his head, covering his eyes and face, at least at this time.
However, the tech world also believes that there is a group of users who are taking advantage of Apple's 14-day product return policy to experience the Vision Pro and then request a refund. The device is not cheap, up to 3,500 USD and is not a product that everyone can buy, experience and then keep in the house without being able to use (due to physical and health problems).
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