Ho Chi Minh City launches social network listening software

On the afternoon of February 27, the Department of Information and Communications of Ho Chi Minh City launched the social network listening software Socialbeat, integrated with AI, processing more than 1 billion pieces of information content per day.

Representative of Ho Chi Minh City Department of Information and Communications introduces social network listening software

Socialbeat software is capable of collecting data from a variety of popular social networking platforms such as Facebook, Twitter, Instagram, YouTube and many other online platforms such as online newspapers, or news aggregators... in real time.

Mr. Nguyen Thanh Hoa, Head of Electronic Information Department, Department of Information and Communications of Ho Chi Minh City

According to Mr. Nguyen Thanh Hoa, Head of Electronic Information Department, Department of Information and Communications of Ho Chi Minh City, social network listening software is used to help state management agencies proactively receive and better understand the opinions and needs of people and businesses on activities, evaluation opinions, contributions to policies, and legal documents; at the same time, this is also a channel to grasp people's reflections on issues in Ho Chi Minh City...

Socialbeat integrates artificial intelligence (AI) and machine learning technology to analyze social network data intelligently and effectively by topic group, industry, field and management area. From detecting trends, information developments to identifying the mood and emotions of the community with positive - neutral and negative nuances; providing in-depth analysis for each issue that needs to be collected and analyzed to help users better understand the subjects and information content that they are interested in.

In addition, Socialbeat also allows users to create flexible and diverse reports, based on data collected through many different mechanisms, from quick reports, periodic reports or summary reports, in-depth report analysis. From overview reports to detailed analysis, users can customize to meet the specific needs of each mining unit, in accordance with the assigned tasks.

According to the Department of Information and Communications of Ho Chi Minh City, information collected on the Internet about the city is an important source of information, which can be considered the voice and wishes of the people towards the city government. From there, the government has proposals to optimize strategies and orientations for socio-economic development in accordance with the needs and legitimate wishes of the people...

This is also the software that helps city leaders quickly grasp developments in the fields and activities of the grassroots government as reflected by people on social networking platforms.

Mr. Lam Dinh Thang, Director of Ho Chi Minh City Department of Information and Communications

Mr. Lam Dinh Thang, Director of the Department of Information and Communications of Ho Chi Minh City, said that this software is a common platform for the entire city, and there will be a permanent unit to monitor and manage the system. To implement it, the Department of Information and Communications will train units to use this tool proficiently, exploiting information on the Internet into products serving the management and direction of many units.

At the launching ceremony, there was also a signing ceremony of cooperation between the Department of Information and Communications of Ho Chi Minh City, the City Business Association and the Ho Chi Minh City Bar Association in protecting people and businesses from online risks; Propagating, educating the law, assisting and providing legal advice to people and businesses related to the field of information and communications.

BA TAN

Source: https://www.sggp.org.vn/tphcm-ra-mat-phan-mem-lang-nghe-mang-xa-hoi-post728386.html