Increase business efficiency and service quality

Check and measure electricity index by smartphone at Binh Duong Electricity Company

Quality of operations increases with scale of management

According to information from the Southern Power Corporation (EVNSPC), in the period of 2016 - 2022, the management scale of EVNSPC is increasing. By the end of 2022, the commercial electricity output will reach 83 billion kWh; customer development will reach over 9 million household lighting customers; electronic contracts will reach 98.31%; requests for electricity services provided via Internet channels will account for >98%. At the same time, indicators related to operational quality such as reliability, power loss, customer satisfaction score, etc. will be increasingly better. This clearly reflects EVNSPC's digital transformation efforts in recent times.

Specifically, the application of information technology (IT) and new technology has been specified by EVNSPC in the Project on developing a private IT and telecommunications system, information security and applying technology of the 4.0 industrial revolution to operations, production and business activities in the period of 2021-2025. The private transmission infrastructure is connecting from EVNSPC Office to 21 member Power Companies, 203 District/City Power Companies, 21 Remote Control Centers, 243 110kV transformer stations and 9 affiliated units...

Strengthening customer care through Southern Power Customer Service Center

EVNSPC also applies IT to improve corporate governance capacity in the roadmap to implement the digital transformation project. Notably, The video conferencing system is connected from EVNSPC headquarters to 203 district/town/city power plants, helping to save costs and ensure uninterrupted production and power supply operations.

In the field of business administration, EVNSPC initially built and exploited big data. From there, it successfully deployed a series of IT application systems to improve connection efficiency and create a foundation for EVNSPC and each member Power Company to transform operations towards e-business on schedule, including e-business transaction forms with 3 subjects: business-to-customer relations; business-to-business relations; business-to-government relations.

Customers in Ba Ria - Vung Tau look up electronic invoices on the Customer Service App

Typical results

The results achieved according to the digital transformation roadmap for the 2021-2022 period of EVNSPC can be mentioned as: Completing the technical connection to integrate the authentication service and share citizen information using CCCD numbers with the National Database through the National Public Service Portal for 21 member Power Companies; Connecting with the General Department of Taxation and over 28 intermediary payment organizations to deploy electronic invoice services and cashless payments; Connecting the internal electronic document system axis with the document connection axis of the State Capital Management Committee and preparing the infrastructure to connect with the People's Committees of the Southern provinces and cities as planned.

Controlling the hot line repair system at Can Tho City Electricity Company

In the business and customer service sector, the digital transformation results have changed the management method, leadership style, working process, business model and business method through the transition to electronic transactions. EVNSPC has modernized the metering system, exploited the software to collect electronic meter data remotely, connected to the CMIS system to support the work of recording indexes and calculating bills for customers. At the same time, it facilitates the management of the electricity industry's metering system, as well as helps customers proactively monitor, look up and adjust electricity consumption in the most reasonable way.

Monitoring the operation of unmanned transformer stations at Kien Giang Power Company

In the field of construction investment, digital transformation is also identified by EVNSPC as one of the important goals and core solutions to improve labor productivity, construction quality and efficiency in each stage of construction investment. Accordingly, EVNSPC has completed specific goals such as: 1,883 bidding packages implemented via the electronic system; 274 projects started applying electronic diaries with 24,324 electronic diaries implemented; 630 projects applying AI technology in image analysis to assess the quality of construction steps...

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