Currently, the province has been implementing many key projects, which are of great significance to socio-economic development. In the process of implementing projects, it is inevitable that there will be impacts directly affecting the lives, activities and production of people and businesses, especially in the field of land. According to statistics, over 80% of complaints are related to the field of land and site clearance.

In order to create conditions for political security, social order and safety, and investment attraction, the province has directed many sectors and localities to focus on resolving complaints, denunciations (KNTC) and recommendations from citizens, not allowing the formation of hot spots and complications.
Implementing the direction of the province, departments and branches pay attention to, seriously implement and organize the implementation of citizen reception and complaint settlement. For example, every year, the Provincial Inspectorate proactively coordinates with the Provincial People's Committee Office (Provincial Citizen Reception Committee) to advise the Chairman of the Provincial People's Committee to issue directives and documents on implementing citizen reception and complaint settlement activities; include the content of citizen reception and complaint settlement in the provincial inspection work program and plan approved by the Provincial Party Committee and Provincial People's Committee; advise the Provincial People's Committee to develop and issue a plan to continue inspecting, reviewing and resolving prolonged and complicated complaints and recommendations...
The Department of Natural Resources and Environment actively coordinates with the Provincial Inspectorate, regularly works with localities to inspect the situation of handling complaints and denunciations in the area, exchange professional knowledge; inspects and guides localities in the process of implementing land recovery procedures; coordinates and urges localities to perform well the work of verifying land origin in the process of resolving land disputes and compensation for land acquisition and clearance of projects. Regularly researches and coordinates with relevant sectors to advise the Provincial People's Committee and the Ministry of Natural Resources and Environment to report to the Government to consider adjusting inadequate land mechanisms and policies.
The Advisory Council for Complaints Resolution recommends that the province organize many inter-sectoral meetings, agree to advise the province to consider resolving shortcomings in policies and mechanisms, and focus on removing difficulties and obstacles in resolving cases.
Localities, especially those with key projects underway, should proactively receive citizens, increase dialogue with people and businesses to disseminate, explain, and provide legal guidance, limit forced land acquisition, limit the occurrence of mass complaints and cross-level complaints, and ensure the quality of resolution.
Mr. Vu Van Chien, Head of the Provincial Citizen Reception Committee, said: In the work of receiving citizens and resolving complaints and denunciations, the province always upholds the viewpoint of handling "early, from afar, from the grassroots". To enhance the responsibility at the grassroots level, in the past time, the Chairman of the Provincial People's Committee issued a directive to strengthen the work of receiving citizens and resolving complaints and denunciations, emphasizing that the People's Committees of localities must focus on and pay attention to verifying and establishing land origin certificates to ensure objectivity and accuracy, thereby ensuring the rights of the people. Determining the origin of the land use process of people whose land is recovered for project implementation is an extremely key, very important and decisive point in resolving complaints. Whether or not people are entitled to the correct and adequate policies when resolving complaints depends entirely on whether or not the origin of the land use process is correctly determined.
Commune level must strengthen and focus human resources to verify and confirm the origin and land use process of households, individuals and organizations using recovered land; ensure impartiality, objectivity, accuracy and timeliness, especially in cases of land recovery requiring resettlement, cases of agricultural land use without documents according to regulations of land law. Regularly update changes in land, assets on land and water surface to ensure that profiteering does not arise...

In the first 9 months of 2024, state administrative agencies at all levels in the province received 5,082 citizens (down 37.29% compared to the same period in 2023), with 3,176 cases (down 32.42% compared to the same period in 2023); 94 large groups with 88 cases of citizens coming to complain, make recommendations and reflect (down 34 groups (26.56%) compared to the same period in 2023).
The total number of complaints, recommendations and reflections received and processed was 7,200 (down 17.04% compared to the same period in 2023). After classification, there were 233 complaints (down 47.28% compared to the same period in 2023); 10 denunciations (down 41.17% compared to the same period in 2023) under the jurisdiction of administrative agencies at all levels. The rest were petitions, reflections, duplicates, anonymous petitions, petitions with unclear content and address of the complainant.
Administrative agencies at all levels have resolved 263/372 complaints. Of these, 185 were wrongly complained, accounting for 70.34%; 5 were correct, accounting for 1.91%; 13 were both correct and incorrect, accounting for 4.94%. Notably, 56 were cases in which citizens requested to withdraw their petitions, accounting for 21.29% of complaints; 4 were requested to be resolved differently, accounting for 1.52%. The remaining cases are currently under resolution. Through complaint resolution, a plan for additional compensation was proposed to be developed and citizens were refunded over 1.1 billion VND. The province resolved 11/15 complaints.
With responsible participation, the work of receiving citizens and resolving complaints has had many positive changes. Thereby, it has contributed significantly to stabilizing the political security situation, social order and safety, and enhancing people's trust in the Party and the government.
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