These are the prominent issues that most readers have reflected on the services and infrastructure at Tan Son Nhat airport. Readers recommend that airport leaders listen to them and make necessary adjustments as soon as possible.
Passengers queue up to check in at the international terminal of Tan Son Nhat International Airport - Photo: CONG TRUNG
In the article sent by readers to Tuoi Tre Online , Some comments about Tan Son Nhat airport, most of the readers' opinions revolved around the group of issues about airport services such as food and drink being too expensive, wifi being unstable, technology taxis being difficult to pick up or being messy, the waiting area for exit and entry is always "long" and quite long...
High prices, lack of competition
The issue of high prices at Tan Son Nhat airport is a common concern of many readers. Minh Hien reflected that there are few free water dispensers at the international terminal, passengers have to wait in line. Meanwhile, the mineral water counter charges tens to hundreds of thousands of VND per bottle.
On the contrary, in some other areas, vending machines do not accept money, forcing passengers to go to counters selling goods at higher prices, as reflected by Nguoi Sg.
"At the domestic terminal, there is a 10,000 VND bottle of water at the vending machine, but when the machine is not working, passengers are forced to go to the kiosk to buy a bottle of the same type of water for 20,000 VND."
Readers Ng.Hung The reason why food and drinks are expensive at the airport is reasonable. According to this reader, if they were as cheap as outside, the airport would immediately become a market, food court, and specialty restaurant.
To bring food, cooking, staff... into the airport, we have to bid, the actual cost is very high, selling at that price also only makes very little profit.
Airport food service is expensive - Photo: CONG TRUNG
Meanwhile, reader Huong Vu commented that the prices of food and drinks at the airport counters are only affordable for a few people with money, or for those who really need them right away.
Reader Pho also commented on his experience of eating a bowl of pho with a cup of coffee for nearly 600,000 VND. This reader commented that the price was truly... "sky-high".
Reader Hung Thanh shares the same experience, listening to familiar opinions about airport service reflections many times, many years but still no significant changes.
"Once at Tan Son Nhat airport, my family ate pho and drank mineral water. When paying the bill, we almost suffocated. It was unbelievably expensive," said reader Hung Thanh.
Another major issue passengers complain about is the unfriendly attitude of airport staff, especially at customs and security.
Reader Kel reflects that Tan Son Nhat airport prices are among the most expensive in the region, if not the world. The attitude of customs and airport security is unfriendly, unsightly and pretentious. Having integrated with the world for a long time, the international gateway of the South like this will take a long time to be on par with others.
Quang Minh reported that immigration staff were rarely friendly and had a cold attitude, making passengers feel uncomfortable.
"I left the country about a week ago in the morning and that day there were countless passengers stuck at security and immigration, while the way the staff checked passports acted like it didn't matter if someone was late.
Everyone stood there, dismayed, shaking their heads, even foreign tourists. That day, airlines like Qatar, Singapore Airlines, and Vietnam Airlines had to send staff holding a board with passenger names to the security checkpoint to find their passengers, because they had already checked in their passengers, but when it came to the security checkpoint for exit and entry procedures, there was a jam and the plane was about to take off" - reader Quang Minh commented.
Many readers shared their disappointment that service staff should be cheerful and polite, but here they do the opposite. Meanwhile, at other international airports, staff are always smiling and friendly to customers.
The Auto Gate system (automatic entry and exit) is equipped at the international terminal, but many passengers complain that it is difficult to use or has errors - Photo: CONG TRUNG
Waiting for immigration procedures "haunts" tourists
The issue of immigration procedures was also mentioned by many readers. One reader recounted a case where he was also late and a student asked permission to go ahead to complete the procedures because he was more than 10 minutes late.
"I also let her go first. When I got through customs and ran out of breath to the gate, the staff saw me and breathed a sigh of relief and said, "We just sent someone out there to find you." When I returned to my home country, it only took me less than 5 minutes to get through security.
The automatic immigration gate at Tan Son Nhat airport is probably just there for show and not used by many people, because it is not designed for many people to use while there is a long line of people waiting on the other side" - this reader shared.
Readers' comments I am a foreigner, when I go to Thailand, I get priority when entering and exiting. When I return to Vietnam, I can only use the automatic gate when entering, but not when exiting. I have to wait in line for a long time.
My suitcase was damaged and I wanted to receive 300,000 VND in compensation from the Chinese company Ruili. I waited for 2 weeks, and finally they sent me a paper that I had to print and sign to confirm everything. It was too much, so this reader gave up.
Meanwhile, at Beijing airport in China, if your suitcase breaks, you just need to go to the counter and they will immediately give you 300 yuan (more than 1 million VND) without having to say or write anything complicated. Free water for passengers at the boarding gates is sometimes available and sometimes not, and if it is, they don't give you a free paper cup, while all airports in China have free water everywhere.
Need to improve to meet passenger expectations
Tan Son Nhat Airport is currently facing many problems that need to be improved to meet the needs and expectations of passengers. Readers' comments are an important basis for authorities and airport management units to make timely adjustments. In addition to some infrastructure and service issues, many opinions say that traffic connections and transportation within the airport still have many shortcomings.
Reader Coc said that to take a taxi to the domestic terminal, you have to drag your suitcase through the domestic terminal for a long distance. There were days when you didn't know where to go, you had to walk around to find the entrance, and when you parked your motorbike, you had to walk through the international terminal and also had to walk around to get there because you didn't know the way.
A reader named HT said that I see people talking every year and almost always just stopping at giving suggestions, but whether people listen and improve or not is a matter of luck, but sometimes more bad luck. For example, when bringing customers by motorbike, the people waiting do not know where to park to wait for Grab, parking from beginning to end and still haggling and fighting like it's a daily meal. Until now, I still don't understand why there is no tunnel from the parking lot to the station area, having to go across the stream of cars is both dangerous and congested.
However, reader thie****@gmail.com said that they often travel from Ho Chi Minh City to other places if there is an airport but have never been to the airport by motorbike, car, taxi, or family pick-up. They all go to and from the airport by bus. It's cheap, cool, and there's no need to worry about traffic jams or being late.
Some suggestions for Tan Son Nhat airportSource: https://tuoitre.vn/dich-vu-an-uong-cho-xuat-nhap-canh-van-am-anh-du-khach-di-den-tan-son-nhat-20241230162119881.htm
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