Ms. Nguyen Thi Thu Huong, Lac Tan 2 village, Phuoc Diem commune (Thuan Nam) unfortunately suffered from necrosis of the nose and mouth due to a serious infection, leaving her bedridden; not only that, she also suffered from type 2 diabetes, which further weakened her health. Her family, already poor, was now in a deadlock when they did not have stable housing and did not have enough conditions to make a citizen identification card to participate in health insurance. All treatment costs depended on the meager salary of her hired son. Through the connection of the Social Work Department of the Provincial General Hospital, benefactors supported her with more than 58 million VND to help her cover the treatment costs. Thanks to that, her health stabilized and she was discharged from the hospital in early March 2025. Not only Ms. Huong, hundreds of other patients have also received help from the Social Work Department. From 2024 to now, the department has received and supported hospital fees, treatment costs, living expenses, and hospital transfers for patients in difficult circumstances with a total amount of over 4.1 billion VND. These activities not only help patients reduce their financial burden but also bring peace of mind, contributing to improving the quality of medical services at the hospital.
Not only calling for, mobilizing and receiving sponsorship for patients in difficult circumstances, the Social Work Department also guides patients on medical examination procedures and processes, promptly grasps and supports to resolve questions of people when coming to see a doctor. The first time going to the Provincial General Hospital, Mr. Nguyen Dinh Tuan, quarter 3, My Binh ward (Phan Rang - Thap Cham city) was confused and did not know where to start to do the medical examination procedures. While asking people around him, a female medical staff came to ask and guide him meticulously through the medical examination procedures. Mr. Tuan shared: We were welcomed by medical staff, guided and taken to each examination room. Thanks to that, I am no longer worried or confused when doing the medical examination procedures. Every day, there are always many patients receiving support from doctors, nurses and social workers. From 2024 to now, the department has received more than 458,000 patients in areas such as the Examination Department, emergency area, specialist examination... helping patients feel secure during treatment. Ms. Bui Thi Thu Huong, Head of the Social Work Department, Provincial General Hospital shared: The Social Work Department, Provincial General Hospital was established in 2014 on the basis of a social work team under the nursing department, including 2 social work teams and a customer care team. For social work activities at the hospital to be effective, the Department determined that patient counseling and guidance must be enthusiastic and devoted to the patient; for social security work, it must be the right person, the right subject, public and transparent. Along with that, social workers always strive to practice skills and expertise to improve patient service. Thanks to that, through many meaningful and humane activities and programs, the hospital's social work activities have become a "support" for many patients. After more than 10 years of operation, the Social Work Department of the Provincial General Hospital has contributed to increasing the satisfaction of patients and their families through activities of support, reception, guidance, provision of information, introduction of medical examination and treatment services; emergency support for patients in difficult circumstances, patients with high treatment costs who are unable to pay for hospital fees or living expenses at the hospital; support and advice for patients on their rights, legal benefits as well as obligations of inpatients such as: Health insurance, social protection, providing information, advice and consultation for patients... This is considered a source of encouragement to share the burden with poor patients, helping them feel warm in times of difficulty and misfortune.
Not only supporting outpatients for examination and treatment, the Social Work Department also implements many humanitarian programs for inpatients, especially those in difficult circumstances. Through coordination with organizations and charitable individuals, the hospital has organized many meaningful activities such as free haircuts, visiting and giving gifts to patients on holidays and Tet, implementing the program "Zero-VND Meal", "Mid-Autumn Festival for sick children"... These activities not only provide practical material support but also spread the spirit of humanity, helping patients feel the care and sharing from the community. From 2024 to present, 1,266 patients have received gifts, with a total value of more than 579 million VND.
With the motto "where there are patients in difficulty, there are people doing social work", social work activities at the Provincial General Hospital have been implemented synchronously and effectively, contributing to encouraging the spirit and material of patients, helping them to reduce difficulties, feel secure in their treatment, contributing to building the image of a friendly, professional hospital, aiming at patient satisfaction.
My Dung
Source: https://baoninhthuan.com.vn/news/152398p1c30/da-dang-hoat-dong-cong-tac-xa-hoihuong-den-nguoi-benh.htm
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