More and more elderly customers love and use VCB Digibank digital banking daily for money transfer, savings, bill payment, phone top-up, investment, etc. Understanding the psychology and usage habits of customers, Vietcombank has researched and introduced the AN VUI INTERFACE version of VCB Digibank, especially suitable for elderly customers:
“Large letters, clear numbers”. The size of letters and numbers on the screen is significantly increased compared to other interfaces, helping customers read information more easily.
The interface minimizes the features and content displayed on the home screen, helping customers see and operate more accurately and conveniently.
The interface uses a bright background design mixed with Vietcombank's standard green color, creating a pleasant feeling when looking at the screen.
Besides the special feature of larger numbers, VCB Digibank AN VUI INTERFACE adds some special features suitable for older customers, specifically:
Pension lookup: helps customers track and look up pensions received in the last 12 months. At the same time, customers will receive notifications as soon as there is a new salary transaction received in the month.
Unique savings: allows customers to choose to save online but close at the counter, ensuring convenience and preference for many elderly customers.
Featured search bar: customers just need to type keywords in the Search bar located on the homepage (similar to using Google), VCB Digibank will suggest and guide customers quickly without having to search by category.
Chat immediately when needed: If you encounter any difficulties during use, customers can chat immediately with the virtual assistant VCB Digibot for support and guidance via the "chat" icon on the screens. Customers can also connect with the call center staff right on VCB Digibot when needed.
Ms. Doan Hong Nhung, Director of Vietcombank Retail Division shared: “VCB DIGIBANK - AN VUI INTERFACE is a special gift that Vietcombank has devoted all its heart to developing and officially sending to elderly customers on the occasion of International Day of Older Persons, October 1. Vietcombank hopes that AN VUI INTERFACE will be widely accepted and used by Uncles, Aunts, and customers who love simple style. Along with the previously launched interfaces (Standard; YouPro and Priority), Vietcombank hopes that VCB Digibank will be a national digital bank for everyone, every home”.
To experience VCB Digibank AN VUI INTERFACE, customers only need to update the latest application version on the App Store/Play Store (version 5.9.3), then access the "Interface Settings" section and switch to the desired interface. Note, interface switching does not apply to Vietcombank's Priority Customers. Priority Customers are defaulted to use the Priority Interface with separate features and preferential policies.
30.6 BILLION VND GIFTS FOR NEW CUSTOMERS REGISTERING FOR VCB DIGIBANK Vietcombank continues to maintain the promotion program of giving away 50,000 VND in transfer money to customers who activate the service for the first time and have at least two financial transactions worth 100,000 VND/transaction (excluding money transfers) on VCB Digibank. In addition, customers are also given hundreds of thousands of 50% discount codes when using services on VCB Digibank including: VNPAY Taxi, VNSHOP Shopping and Movie Ticket Booking. Total value of gifts for customers up to 30.6 billion VND. |
Source: https://www.congluan.vn/vcb-digibank-co-them-giao-dien-an-vui-chu-to-so-ro-phu-hop-voi-khach-hang-lon-tuoi-post314753.html
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