(NLDO) – The credit card owner confirmed that he did not make any transactions or payments, but his bank account was continuously deducted, losing tens of millions of dong.
Reporting to Nguoi Lao Dong Newspaper, Mr. NHT (residing in Ho Chi Minh City), a credit card holder of a commercial bank, said that on the night of January 31 and the early morning of February 1, 2025, his international debit card account continuously reported deductions for online transactions with the content "Outgoing money".
Because each transaction deducted a small amount (VND 25,275), he did not register for SMS Banking service so he did not receive a text message notifying him of the transaction. In particular, the transactions took place from about 22:55 on January 31 to 4:55 on February 1 (the 3rd and 4th days of Tet), so he did not know.
"On the morning of February 1, when checking the digital banking application, I discovered that there were 1,160 transactions in the account, worth nearly 29 million VND. The transactions were to pay for Google Red River. I confirmed that I did not make these transactions and reported to the bank's switchboard to block the card and the bank responded that it was investigating," said Mr. T.
Similarly, another credit card holder, Ms. TTTH (living in Ho Chi Minh City), also said that she had not made any transactions, but on January 31 (the third day of Tet), her card account had 5 foreign currency payment transactions abroad with the same amount of 179.8 USD. With a total of 5 transactions, Ms. H.'s account was deducted nearly 900 USD (equivalent to nearly 23 million VND).
Mr. T. had money deducted from a total of 1,160 transactions, with a total loss of nearly 29 million VND.
Immediately after the incident, Ms. H. called the hotline to lock the card and waited for the bank that issued the card to verify the transaction. She confirmed that she did not make these transactions.
"These transactions were made irregularly early in the morning, with the same amount of money, consecutively.
I did not receive any information or OTP code to confirm these transactions. I did not give my card to anyone, rarely used my phone to buy and sell things online, and especially did not buy and sell in foreign currency" - Ms. H. wondered.
Reporters from Nguoi Lao Dong Newspaper have contacted the banks that issued the customers' credit cards and are waiting for an official response.
Banks recommend that cardholders absolutely keep their card information confidential when making transactions, especially the 3-digit CVV number on the back of the card, to avoid losing money unjustly.
Regarding the sudden deduction of credit cards due to transactions occurring early in the morning or late at night, some financial experts believe that it is likely that customers' credit card information has been leaked, due to many different reasons.
In case of suspected card or bank account information disclosure, users need to take immediate temporary measures to protect their accounts and personal information. Specifically, users must immediately notify the card issuer to immediately block the card; can block the card on the digital banking application; via the bank's hotline or go to a bank branch or transaction office.
Source: https://nld.com.vn/chu-the-tin-dung-bong-dung-mat-hang-trieu-dong-luc-nua-dem-du-khong-giao-dich-196250204144951369.htm
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