User data leak alert

Illustration photo.

Ms. Tran Le Hang (Cau Giay district) has the habit of shopping online on e-commerce platforms, or stores with clear addresses, Facebook with high interaction and followers.

However, in the past, Ms. Hang often received calls from many shippers for an item she had purchased and paid for. Because she was the one who directly bought and paid, if the shipper asked for shipping money, she immediately recognized that the scammer wanted to scam her. This situation calmed down for a while, but recently, Ms. Hang said that she continued to be bothered by these fake shippers.

Not as lucky as Ms. Hang, Ms. Nguyen Thanh Lan (Dong Da district) asked someone to receive the goods for her but forgot to give detailed instructions, so she was scammed out of more than 300,000 VND for a package of nothing but waste paper.

The situation of fake shippers "blooming" before the Lunar New Year 2025, due to the high number of shoppers. Some online shops continuously receive feedback from customers about being scammed by fake shippers.

Ms. Tran Thanh Huong (Ba Dinh district), owner of an online store selling hand-carried goods on Facebook, said that despite changing many shipping units, customers' shipping information and receiving addresses are still exploited by cybercriminal groups to commit fraud and property appropriation.

Statistics from the authorities show that, out of a total of 148 websites impersonating agencies and organizations discovered in December 2024 and January 2025, up to 62 websites impersonated e-commerce platforms and delivery companies. Among them, the large units impersonated include: Vietnam Post, Viettel Post, Giao Hang Nhanh, Giao Hang Tiet Kiem, Lazada, Amazon, Shopee...

Experts say the main cause of recent fake shipper scams comes from customer information leaks. Data can be leaked from many sources, from users being eavesdropped on, tracked on smart devices to security holes at the unit that stores and manages customer information.

According to expert analysis, online fraud is becoming more and more sophisticated, with a high level of accuracy in the information that criminals exploit. At the same time, the illegal buying and selling of data is becoming more and more common and complex. This helps scammers obtain more detailed information about users.

Leaking delivery information not only poses a risk of losing assets but also causes users to be bothered by advertising and sales calls. In addition, delivery companies also suffer significant damage to their reputation, brand and customer trust.

Therefore, the authorities recommend that delivery service providers regularly check for security vulnerabilities and spyware in the system as well as review the operating process from order receipt to delivery to customers to promptly detect and prevent the risk of information leakage.

To avoid becoming a victim of fraud, users are advised to carefully check order information such as shipping code, order code and seller before making a transfer.

In addition, security experts also emphasize limiting the sharing of personal information on social networks, e-commerce sites, and not clicking on strange links received via text messages or emails.

Source: https://kinhtedothi.vn/bao-dong-tinh-trang-lo-du-lieu-nguoi-dung.html