In recent days, despite being affected by storm No. 3, Yen Tu still welcomed a large number of visitors to visit and stay. At Legacy Yen Tu Resort (Uong Bi City), early preparations for storm prevention have helped the unit ensure service quality during and after the storm.
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[/caption]Tourists experience services at Legacy Yen Tu Resort.
A week after the storm, Ms. Ngo Thuy's family, a tourist from Hai Duong province, still chose Yen Tu as their weekend destination. Ms. Duong shared: My family had planned to go to Yen Tu before the storm, but after the storm, I was quite concerned about ensuring the safety of family members because there were elderly people and children. However, I received enthusiastic support from the staff and was completely assured to relax and experience the quality of service here.
Not only is it a favorite destination for domestic tourists, but autumn and winter are also the times when Yen Tu welcomes a large number of Korean tourists . On Saturday (September 14) alone, more than 10 Korean groups came to Yen Tu. Tourists were very satisfied with the facilities in the rooms, the diverse services suitable for tourists' psychology, as well as the unique Vietnamese cuisine. Ms. Seok Bogeum, a Korean tourist, shared: My family has 4 people. I learned about this resort through the guidance of Vietnamese friends and I feel completely comfortable here. Although it was affected by the very fierce storm No. 3, I found that everything here is still operating methodically and professionally. I will definitely introduce it to my friends and family.
Korean tourists come to visit and worship at Yen Tu.
In fact, the passing of storm No. 3 left many losses in Yen Tu. Many areas of forest trees were broken, fallen, blocking the road. Rising river water caused some areas to be flooded. Some relic infrastructure collapsed, collapsed, and damaged. The electricity, water, and telecommunications infrastructure was affected, causing this area to lose water, electricity, and phone signal for many days. Legacy Yen Tu Resort was also significantly affected when mud flooded many areas: the parking basement, Nuong village restaurant, Nuong village market area... The swimming pool was contaminated, the water pipes were clogged. Some machines were severely damaged. However, thanks to the quick and timely preparation for storm prevention, even during the storm, the unit still served and ensured maximum safety for visitors. Even on September 10, only 3 days after the storm, the unit welcomed a group of nearly 250 guests to stay and successfully organized a Gala Dinner for the group. Mr. Huynh Hong Loi, Deputy General Manager of Legacy Yen Tu Resort, said: As soon as I heard that storm No. 3 was making landfall, I carefully studied the directives of the province and city. Realizing that this was an extremely dangerous storm, I advised the management board and all staff to immediately come up with a response plan, prioritizing the safety of people, especially tourists. After that, equipment was moved from low positions to high positions. At the same time, 3 layers of dikes were established to prevent water in weak areas at risk of landslides.
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[/caption]Many families bring their children to Yen Tu for a weekend vacation.
In addition, the unit also reserves 5,000 liters of oil to run the generator, reserves food supplies when the storm comes, and proactively works with partners to provide raw materials, fuel and materials, ensuring the unit's operations and service quality. Staff are encouraged to stay at the unit to weather the storm and minimize risks during travel. In addition, the resort has also established a team on duty, ready to serve, connect and support visitors 24/7.
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[/caption]Tourists have dinner at Nuong Yen Tu village.
Immediately after the storm, some outdoor experiences such as: Cable car to Yen Tu, Nuong village festival were interrupted. The unit has added other indoor services to meet the needs of tourists such as: Massage, yoga, meditation... Thanks to that, even when storm No. 3 made landfall, the room system still reached 100% and maintained 50-70% up to now. It is worth mentioning that with the readiness and continuous connection with tourists, the resort has "scored" and created a group of regular customers, as well as enhanced brand value in the hearts of tourists.
Overcoming the consequences of storm No. 3 will take a long time. The experience of Legacy Yen Tu Resort is also a lesson for units to proactively prevent storms and future natural disasters. However, in the immediate future, tourism businesses also hope that the government will direct relevant units to soon provide stable electricity, water, and telecommunications networks. At the same time, there will be timely support programs and policies for businesses, attracting tourists to Quang Ninh .
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