This morning, investors at VNDirect were able to trade again after a week of system problems, but they still had difficulty logging in and placing buy and sell orders.
HNX and HoSE announced that VNDirect has resumed trading from today, after a week of fixing the hacker attack. Thus, investors with accounts opened at VNDirect Securities can access their accounts and perform basic transactions, warrant transactions, and derivatives transactions.
However, according to some investors, they encountered difficulties when logging into the VNDirect system and placing buy and sell orders this morning. The price board of this securities company also displayed incorrectly, and investors' accounts did not show balances...
Before 9am, Duy Anh - an investor at VNDirect, logged into his account via the mobile app, but it took him 20 minutes to get into his account. "The app kept freezing and being kicked out, it took me a long time to get into my account," Duy Anh said.
Meanwhile, investors who trade via the website platform, online trading price list and account information also face the same situation. Some investors are unable to place orders or log into the system.
Price board on VNDirect's DStock platform at 9:40 this morning, with stock prices displayed a week ago, before the incident. Screenshot
The price board on the DStock platform shows stock prices from before the company had a hacking incident, and the codes are not updated continuously according to market prices. Information about VN-Index and VN30-Index is not displayed.
"VNDirect's system was able to place orders this morning, but account balance information was not displayed, and the price list could not be tracked," said Trang Quynh, an investor with an account at VNDirect.
Faced with investors' difficulties, a VNDirect representative admitted that the system "could not avoid some technical errors" during the initial period of reopening transactions and gradually restoring features.
"We hope customers will sympathize and be patient with the VNDirect team," said a company representative, adding that they will increase information channels and customer support to ensure all questions and requests are resolved promptly.
Last weekend, investors who opened accounts at VNDirect also received notices of some support policies in April. However, they said that these supports were quite modest compared to the losses suffered during a week of being unable to trade.
VNDirect’s trading system has been suspended since March 24 due to an attack by an international organization. VNDirect’s member and related companies have also been similarly affected. For the past week, customers who have opened accounts at VNDirect have been unable to trade securities (underlying and derivatives), deposit and withdraw money from their accounts.
VNDirect is one of the largest players in the market. Last year, the company ranked third in brokerage market share on the HoSE, with 7.01%. Its market share was only behind SSI and VPS. By the end of 2023, the company managed more than VND83,000 billion in assets and payables to customers' assets.
Minh Son
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