Banks strongly deploy services on digital platforms

SGGPO 05/18/2023 11:26

Many banks have more than 90% of customer transactions conducted on digital channels; many credit institutions have good operational efficiency thanks to active digital transformation, reducing the cost-to-income ratio (CIR) to the threshold of 30%...

Scene of the event Digital Transformation Day of the Banking Industry in 2023

Those are the figures given by State Bank Governor Nguyen Thi Hong at the Banking Industry Digital Transformation Day 2023 event held this morning, May 18.

According to Ms. Hong, some indicators have reached and exceeded the targets set in the digital transformation plan of the banking industry, such as the rate of adults using electronic payment services, the rate of public services of the State Bank eligible to be upgraded to level 4...

Currently, the State Bank has connected to the National Population Database. Credit institutions have researched and widely applied advanced digital technologies such as big data, data analysis, artificial intelligence/machine learning, etc. to optimize and simplify business processes, providing highly personalized products and services that meet customer needs. Many credit institutions have deployed solutions that allow customers to open payment accounts based on population data authentication; allow identification and verification of customer information using chip-based citizen identification cards or VNeID applications; optimize the lending process using credit scoring solutions; authenticate multidimensional information using population data, etc.

Many services have been strongly deployed by banks on digital platforms. For example, some credit institutions such as Vietcombank, MB, Pvcombank... have coordinated with the Department of Administrative Police for Social Order (C06, Ministry of Public Security) to test a citizen credit scoring system based on population data. In addition, VietinBank implements the Government's comprehensive financial strategy and contributes to limiting the situation of black credit, deploying lending activities by electronic means and especially unsecured lending for small loans.

According to the State Bank, in the coming time, this agency will continue to promote communication and information to customers in many forms to guide, raise awareness and understanding of customers about technology applications and notes and warnings to support customers in recognizing, preventing and avoiding risks when conducting transactions in the electronic environment; ensure the smooth and safe operation of payment systems; promote the application of digital technology, effectively exploit data in the design, development and supply of products and services, etc.

The 2023 Banking Digital Transformation event includes a symposium on the application of population data in banking activities - a driving force for digital transformation; an exhibition displaying simulations of outstanding and typical products and services in digital transformation of banks and some payment intermediary organizations.

Source: https://www.sggp.org.vn/ngan-hang-trien-khai-manh-me-cac-dich-vu-tren-nen-tang-so-post690164.html