Aiming for patient satisfaction

Being ranked in the top 10 in the 2022 hospital quality assessment of Ho Chi Minh City but leading the private hospital sector is a worthy achievement for the continuous efforts of Hoan My Saigon General Hospital. The hospital always cultivates medical ethics and constantly innovates to become a reliable health care place for the people. Every year, the hospital implements many highly applicable improvement projects, becoming a bright spot in the medical industry. Typically, the projects: "Discharge waiting room", "5-star doctor", "5S" have been highly appreciated by the Ho Chi Minh City Department of Health. The hospital is also one of 16 hospitals achieving Medical achievements for community health with the project "Inpatient infusion monitoring software".

Modern equipment system serving patients at Hoan My Saigon General Hospital.

For Tam Anh General Hospital in Ho Chi Minh City, it has been in the top 10 hospitals with the best quality in Ho Chi Minh City for two consecutive years. This year, the hospital has risen from 10th to 9th place and its quality score has increased from 4.33 to 4.47 (on a scale of 5). The hospital's effective experience is that in addition to following the criteria of all levels, the hospital also sets out particularly important criteria to continue improving the quality of medical examination and treatment, serving patients comprehensively. In particular, the system of modern, synchronous equipment and tools and upgrading information technology solutions, comprehensive digital transformation, improving the quality of comprehensive customer care services in terms of appointment scheduling, online payment, returning results and online consultation...

Doctors at Hoan My Saigon General Hospital carefully advise patients.

Although located in the outskirts of Ho Chi Minh City, City International Hospital has just achieved a good ranking in the city's 2022 quality rankings and received the Green-Clean-Friendly Medical Facility Award in 2023. Ms. Le Thanh Phan Thi Bich Thuan, Deputy Head of Operations Department of City International Hospital said: "Over the years, the hospital has made efforts in its operations towards a green-clean-beautiful, environmentally friendly medical facility, contributing to patient satisfaction as well as contributing to a green economy of the country."

A corner of the clean and beautiful examination area at Tam Anh General Hospital, Ho Chi Minh City.

It is known that City International Hospital has continuously improved its quality to increase its score from 3.91 to 4.08 (on a scale of 5) and enhance the customer experience. In March 2023, the hospital received the certificate of Dedicated and Innovative Hospital awarded by the Healthcare Asia Association in Singapore. The hospital is continuing to strive to receive international quality certification by the end of 2023.

In recent times, in addition to professional development, another bright spot of the group of private hospitals in Ho Chi Minh City is that they are always ready to participate and accompany the health sector through social activities, aiming to bring a better life to the community.

Top 20 hospital quality assessment table in 2022 by Ho Chi Minh City Department of Health.

Efforts to maintain and continuously improve quality

According to the assessment of the Ho Chi Minh City Department of Health, the quality scores of 54 public hospitals and 61 private hospitals in 2022 in the city have many clear and even improvements. In particular, the group of private hospitals has an average score that has increased compared to 2021 and increased more than the group of public hospitals. At the same time, there are 2 private hospitals in the top 10 of the assessment table. This assessment score is assessed by the Department of Health based on the activities and work that hospitals comply with and implement according to the regulations and instructions of the Ministry of Health. The main assessment contents include: Hospital quality criteria, set of safety criteria for epidemic prevention and control, surgical safety criteria, criteria for assessing the quality of testing rooms, survey of patient and medical staff satisfaction, assessment of the application of information technology in professional activities, etc.

In terms of experience sharing, Dr. Truong Vinh Long, Director of Gia An 115 Hospital, said that since its establishment, the hospital has built a quality culture through strategies that have been implemented throughout. Hospital leaders prioritize professional quality and service quality, demonstrating respect and concern for quality in all decisions and actions.

Artis pheno robot system used in bone surgery and artificial joint replacement at Tam Anh General Hospital, Ho Chi Minh City.

According to Dr. Nguyen Van Dung, Deputy Director of the Ho Chi Minh City Department of Health, hospital quality assessment is necessary and brings many benefits to all stakeholders. For hospitals, quality assessment helps to identify strengths and weaknesses, thereby planning to improve and enhance the quality of medical services. For patients, it ensures that they receive high-quality, reliable and safe medical services. For the health sector, it helps to identify issues that need improvement at the system level and has a basis for developing policies and regulations, and at the same time, managing the quality of medical services.

Article and photos: HONG GIANG

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