In order to gradually improve customer service quality, implement digital transformation and facilitate customers in monitoring and tracking monthly electricity meter readings, Hanoi Electricity Corporation (EVNHANOI) will move the meter reading date to the end of the month for more than 2.8 million electricity customers across the capital.
Deputy Director of Hanoi Department of Industry and Trade Nguyen Dinh Thang said that the Department has issued a document directing and unifying the entire city on changing the electricity meter readings of EVNHANOI, because this is a necessary task, ensuring consistency in management, minimizing errors in the process of reading and settling bills as well as ensuring fairness for all electricity customers. "This is an existing policy and the Corporation has reported to all levels to unify and synchronously implement and disseminate information to the people" - Deputy Director of the Department of Industry and Trade clearly stated.
Below is a specific case of a customer in the area recording electricity on the 3rd of every month, from February 2024 switching to recording electricity on the last day of the month, the billing period will be calculated as follows:
In response to consumers' concerns about the increased electricity consumption during the period, which will affect customers' rights when calculating electricity prices according to the ladder, EVNHANOI commits that customers' rights are always guaranteed because the electricity usage of each level is adjusted according to the actual number of days of the meter reading period in the month if there is a change.
Customers can access the link: https://evnhanoi.vn/cskh/cong-cu-tinh-hd-tien-dien to check and calculate electricity bills. In addition, customers can contact hotline 19001288 or send email to [email protected] to be received, consulted and answered when needed.
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