In 10 years (2014 - 2024), implementing the Law on Citizen Reception, Hoi An City People's Committee, specialized agencies, affiliated public service units and People's Committees of communes and wards received 11,773 citizens.
The Chairman of the City People's Committee periodically received citizens 1,153 times; authorized the Vice Chairman of the City People's Committee to receive 516 times. The Chairman of the Commune People's Committee periodically received citizens 696 times; authorized the deputy to receive 124 times.
In addition, the City People's Committee, specialized agencies and commune-level People's Committees received 14,473 petitions of all kinds, with 14,463 petitions under their jurisdiction; including 189 complaints, 4 denunciations, 14,270 petitions and reflections. To date, 100% of the petitions have been resolved.
“For the City Citizen Reception Committee, we have a receipt for the regular petitions of citizens and then follow the direction of the City People's Committee to resolve them within 30 or 60 days, although the law does not stipulate the time limit for resolving regular petitions. We are also researching the application of information technology to effectively manage the flow of petitions,” said Mr. Bui Van Dung, Chief of Office of the People's Council - People's Committee of Hoi An City, Head of the City Citizen Reception Committee.
According to the report of Hoi An City People's Committee, the city and communes and wards have resolved citizens' opinions and petitions in accordance with the law, ensuring the legitimate rights and interests of citizens and the State.
In particular, after each citizen reception session, the Chairman or Vice Chairman of the City People's Committee issues a notice on the results of periodic citizen reception, directing agencies and units to advise and resolve complaints, recommendations and reflections of citizens and organizations in accordance with regulations.
Besides, in Hoi An, communes, wards and sectors regularly propagate and disseminate laws on citizen reception, complaints and denunciations in many forms.
At the same time, coordinate with the City Citizen Reception Committee and relevant agencies in receiving citizens, handling petitions, paying attention to mediation work, and resolving cases right at the grassroots level.
Through the work of receiving citizens and handling petitions, difficulties and frustrations of the people have been promptly resolved, and the number of petitions that go beyond the level of the authority, and the number of complicated and prolonged mass complaints have been greatly reduced. In many cases, after being explained, citizens voluntarily withdrew their complaints.
Source: https://baoquangnam.vn/hoi-an-chu-trong-tiep-cong-dan-va-giai-quyet-don-thu-3146699.html
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