Accordingly, for Customers who do not have biometric data, or whose identification documents have expired, or whose bank data does not match the data of the Ministry of Public Security... all transactions will be stopped as follows:
STT | Products/Services | Impact/Limitations | Validity |
1 | ONLINE TRANSACTIONS (VPBank NEO and E-Wallet linked accounts) | No biometric authentication: - Cannot transfer money with any value on VPBank NEO - Cannot link, make online payment transactions from e-wallet/account on VPBank NEO - Cannot deposit/withdraw money between e-wallet and Bank account. - Cannot make touch payments with Apple pay, Samsung pay, Google pay, Garmin pay, VPPay... | From 01/01/2025 |
2 | PAYMENT ACCOUNTS AND DEBIT CARDS | - Cannot open new Online Payment Accounts and Debit Cards without biometrics | From 01/10/2024 |
- Cannot continue to use Payment Account and Debit Card if ID documents , residence confirmation papers expire/ ID documents have not been updated to CCCD / CC Card | From 01/01/2025 | ||
3 | CREDIT CARD | - Cannot open credit card online, cannot renew credit card, cannot activate credit card | From 01/10/2024 |
- Card transactions cannot be made when identity documents or residence confirmation papers have expired. | From 01/01/2025 |
To help ensure maximum customer benefits, VPBank recommends that you update your identification information and biometric data in one of the two ways below:
- Access VPBank NEO and conveniently update biometric data according to the instructions below (*).
- Update personal information and biometric data at all VPBank branches/transaction offices nationwide. To successfully update biometrics, customers only need to prepare:
- Identity documents: + 12-digit CCCD with chip still valid + ID card issued from July 1, 2024 according to the new standards of the Ministry of Public Security
- NFC-enabled mobile devices
(*) Instructions for updating biometrics on VPBank NEO app:
Please note:
-Currently, VPBank only updates biometrics on the VPBank NEO application and provides guidance at branches/transaction offices nationwide. You can look up the list of VPBank branches/transaction offices here .
- VPBank staff when supporting customers to update data never send login request links, provide user names, passwords, CCCD numbers, OTP codes, or any other personal information. VPBank recommends that customers be vigilant against forms of fraud and scams.
- Customers are advised not to purchase/use external NFC devices at home to avoid information security risks for personal devices.
During the process of updating biometric data, if you encounter any difficulties that need support, you can contact all VPBank branches/transaction offices nationwide or contact VPBank's Customer Service Center at 1900545415 (Standard customers)/ 1800545415 (Priority customers) for instructions.
Best regards!
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