In 2023, the Ministry of Information and Communications collected data from a number of postal enterprises to assess the actual quality of non-public postal services of the enterprises. The 10 enterprises selected for assessment had a market share of output and revenue accounting for over 80% of the total market output and revenue.

These enterprises include: Best Express Company Limited (Best); Vietnam Postal Express Corporation - Joint Stock Company (EMS); Fast Delivery Service Joint Stock Company (GHN); Economical Delivery Joint Stock Company (GHTK); Thuan Phong Express One Member Co., Ltd. (J&T); Flex Speed ​​Delivery Company Limited (Flex Speed); Nin Sing Logistics Company Limited (Nin Sing); Viettel Post Joint Stock Corporation (Viettel Post); Vietnam Post Corporation (VNPost); SPX Express Company Limited (SPX).

W-official-postal-delivery-1.jpg
A post office employee is checking and sorting orders. Photo: Trong Dat

The Postal Department (Ministry of Information and Communications) has selected to collect data on 3 random days in the first 3 quarters of 2023. This data was collected on 2 intra-provincial routes in Hanoi, Ho Chi Minh City and 12 inter-provincial routes with large output (accounting for 29% of the total postal output of enterprises).

The inter-provincial routes selected for data collection include: 7 routes from Hanoi to Hai Phong, Thanh Hoa, Da Nang, Nghe An, Dong Nai, Ho Chi Minh City, Binh Duong and 5 routes from Ho Chi Minh City to the provinces and cities: Binh Duong, Dong Nai, Long An, Da Nang, Hanoi.

Postal service queue 1.JPG
Survey results of businesses based on evaluation criteria: "Rate of postal items meeting committed delivery time". Data: Ministry of Information and Communications

During the 3-day survey, the total number of postal items from 10 businesses was 16.7 million. Of which, more than 4.7 million were used by the Ministry of Information and Communications to evaluate service quality.

The results show that J&T is the postal company with the highest rate of postal items meeting the committed delivery time (100%). The next four companies all have high rates of meeting the committed delivery time: Best (99.68%), Viettel Post (99.33%), Flex Speed ​​(99.32%) and Nin Sing (99.1%).

Ranked in the bottom 5 positions in terms of committed on-time delivery rate are SPX Express (97.79%), GHN (95%), GHTK (94.6%), EMS (94.38%) and VNPost (86.2%).

Postal service queue 2.jpg

The results of the postal service quality assessment of a number of postal enterprises in 2023 were announced by the Ministry of Information and Communications so that service users can know and choose to use the service that suits their needs.

Internet speed in Dien Bien is the fastest in Vietnam . Dien Bien suddenly became the province with the fastest Internet speed in Vietnam. Internet speed in Dien Bien is even many times faster than in big cities like Hanoi and Ho Chi Minh City.