VNPT ensures communication and customer care during the Lunar New Year

Accordingly, VNPT will add mobile broadcasting stations and upgrade radio resources for more than 3,000 broadcasting stations to ensure network quality at nearly 300 major festival venues nationwide that are expected to attract large crowds.

VNPT arranges transaction points to serve customers during the Tet holiday.

VNPT also focuses on the migration factor during the process of returning home for Tet from industrial zones to localities and has plans to supplement capacity in those localities. VNPT also broadcasts about more than 100 5G stations in 10 provinces/cities, mainly concentrated in Hanoi and Ho Chi Minh City in densely populated areas to enhance the experience for people during the Tet holiday.

VNPT broadcasts more than 100 5G stations in 10 provinces and cities.

VNPT has developed a plan to ensure information security and is ready to coordinate to meet the requirements of state management agencies, arrange more than 1,500 human resources and vehicles, and be ready to implement sudden information requests during the holidays from authorities.

VNPT focuses on investing in the international Internet network with a 20% increase in capacity with many land cable directions to ensure backup in case of submarine cable breaks. The backbone network capacity increases by 32% to meet the traffic flow for fixed broadband Internet and mobile Internet customers.

VNPT has cooperated with major content providers and CDN providers to improve service quality and customer experience. Average connection capacity increased by 10-40% to ensure service quality.

In 2023, VNPT's fixed broadband network has been expanded and upgraded with large capacity, so it can fully serve customers' service needs during the Lunar New Year 2024.

VNPT has arranged more than 1,500 personnel and vehicles, ready to deploy information requests.

In addition to ensuring service quality and network, during the 2024 Tet holiday, customers who need support for VNPT's services and products can contact VNPT's customer care and support hotlines such as Hotline 18001091: Consulting and answering questions about VinaPhone mobile network products and services; Hotline 18001166: Consulting and answering questions about fixed broadband products and services, MyTV; Hotline 18001260: Consulting and answering questions about information technology and digitalization products and services.

These call centers will work even on holidays to ensure timely and quick response and customer support.

VNPT also arranges and sets up on-call points at transaction offices nationwide during the Tet holiday, directly supporting customers who need to register for services, change SIM cards, etc. For details on transaction offices and working hours during Tet, customers can contact the Call Center 18001091 to know the operating hours of the nearest transaction office.

Ensuring communications security, network security and customer care are core tasks of VNPT. Therefore, all of VNPT's communications systems have been built to ensure backup and have ready plans so that when an incident occurs, it will be handled quickly.

VNPT also deployed a plan for on-call personnel to be ready to handle arising situations and take care of customers before, during and after Tet.

Bao Anh

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