VinFast leads in service workshop network in Vietnam

After officially surpassing other car brands in the Vietnamese market to take the 'throne' in market share, the Vietnamese electric car company continues to make history by becoming the brand with the number 1 service workshop network in the market.

VinFast surpasses Hyundai and Toyota in service workshop network - Photo: VF

No. 1 in after-sales service quality

According to information posted on the VinFast website, by the end of November 2024, VinFast had 111 service workshops nationwide. Thus, the Vietnamese electric car company has officially surpassed other companies to take the No. 1 position in terms of service workshop network.

According to VinFast statistics, Hyundai has 96 service workshops, while Japanese car company Toyota has 89 workshops in Vietnam.

In particular, VinFast 's system scale will continue to expand rapidly in December 2024 to at least 200 workshops, firmly affirming its No. 1 position in the Vietnamese market.

VinFast 's special information has received a lot of shares from customers. On a forum for VF 8 electric car owners, Mr. Ngo Van Hai expressed his joy because VinFast 's extensive service workshop system helps users like him feel secure during use.

Moreover, the development of the largest network of charging stations in the market in a few short years makes customers like him clearly feel the appreciation and efforts of the Vietnamese car company to bring the best experience to customers.

According to Mr. Hai, VinFast 's number of service workshops, the largest in the market, is even more meaningful when compared to foreign brands. He calculated simply that since the delivery of the first cars, VinFast currently has about 200,000 cars on the market, but there are up to 111 service workshops, meaning that for every 1,800 cars there is 1 service workshop, meaning the density of workshops per car is very high.

This ratio is even continuing to get better with VinFast 's current extremely fast service workshop growth rate.

Meanwhile, with foreign brands entering Vietnam for decades with millions of cars sold, the number of factories is still only at… double digits.

Expanding VinFast's maintenance service chain brings peace of mind to electric vehicle users - Photo: VF

Differentiating to raise the bar for the automotive industry

Highly appreciating VinFast 's historical No. 1, Mr. Phan Thanh Man, an auto market analyst, said that VinFast has done what not many car companies "want to do and can do" which is to invest heavily in the after-sales network right from the start of business. This is a costly investment process and not many car companies choose.

"Foreign car manufacturers usually only care about how many cars they sell, but VinFast chooses a different approach by investing in after-sales service so that customers have a comprehensive experience. This policy helps VinFast not only sell cars but also build long-term and trustworthy relationships with consumers," said Mr. Man.

Also from this approach, according to the expert, it can be understood why VinFast electric cars previously took the throne in terms of market share in Vietnam, surpassing car companies that have been in business for decades.

"Vietnamese users choose VinFast electric cars not only because of good products and reasonable prices, but also because of the number 1 care," the analyst said.

On a broader perspective, according to experts, with a number of service workshops surpassing its competitors, VinFast not only creates convenience for customers but also helps raise standards in the entire auto industry.

In fact, this is not the first time that a Vietnamese car company has made long-standing car companies in the Vietnamese market look back at themselves to improve the quality of service for Vietnamese customers. Previously, a series of VinFast 's market-leading policies, especially the warranty period of up to 10 years, forced car companies in the market to upgrade their policies.

" VinFast 's milestones force other car manufacturers to improve their services to meet the increasing expectations of Vietnamese customers," said Mr. Man.

Source: https://tuoitre.vn/vinfast-dan-dau-ve-mang-luoi-xuong-dich-vu-o-viet-nam-20241203205116333.htm