People and businesses in Ha Tinh prioritize online payments

Cashless payments not only facilitate transactions for people and businesses, but also create a foundation for "banks" in Ha Tinh to complete the goal of "digital banking".

Mr. Nguyen Van Huong, residing in Hamlet 5, Cam Quang Commune (Cam Xuyen) often goes to Ha Tinh General Hospital for medical examination and treatment. In the past, every time he went to the hospital, he had to prepare money in advance to conveniently pay the hospital fee, not to mention the insecurity of carrying a lot of cash with him. Since being informed by bank officials, Mr. Huong has created an account and prioritized using online payment transactions.

Mr. Nguyen Van Huong (Cam Xuyen) paid hospital fees online at Ha Tinh General Hospital.

Mr. Huong said: “Using online payment is very convenient, safe and accurate. Not only do I pay hospital fees, I also regularly pay electricity, water bills... via the app. All payment transactions are free of charge, so we are excited to experience it.”

Mr. Huong is one of many customers who regularly use online payment services to pay hospital fees at Ha Tinh General Hospital.

Mr. Vo Dinh Tho - Deputy Head of Finance - Accounting Department, Ha Tinh General Hospital said: "The unit has cooperated with Vietcombank and Agribank to deploy online hospital fee payment service via account, QR code, credit card... In the first 9 months of 2023, the hospital collected nearly 27 billion VND in online fees, accounting for about 30% of the total fees collected at the unit. Every day, the hospital welcomes a large number of patients for examination and treatment, so the application of online payment not only creates convenience for patients but also helps the hospital reduce time and human resources for fee collection and helps improve accuracy in this activity".

Vietcombank Ha Tinh is a "bank" with a large proportion of customers making non-cash payments. Ms. Nguyen Thi Ngoc Ha - Head of Customer Service Department, Vietcombank Ha Tinh informed: "To increase the number of customers using e-banking services, the branch has increased the introduction to customers of utilities and services on the VCB Digibank, VCB DigiBiz, and InternetBanking applications. At the same time, we have established teams to go to the grassroots level, participating in digital transformation programs in districts and towns to introduce and promote services.

To date, 198,137 individual customers have used VCB Digibank services, accounting for 58% of individual customers at the unit. In addition, the application of Vietcombank's digital banking helps many small and medium-sized enterprises in the area save time, costs and increase business management efficiency. Enterprises participate in paying taxes, fees, charges, and paying for goods quickly via e-banking."

People and businesses in Ha Tinh prioritize online payments

Vietcombank Ha Tinh staff launched QR code coverage at business establishments.

According to a representative of PIJICO Ha Tinh Insurance Company, the unit regularly transfers compensation money to customers, salaries to employees and many other revenue and expenditure activities. Previously, businesses had to go directly to the bank to make transactions every day. Since applying the VCB DigiBiz digital banking software, businesses can make transactions anytime, anywhere via the app, helping to save travel time, enjoy free transactions as well as easily control financial data via the software.

It is known that in the first 9 months of 2023, the total payment turnover through card acceptance points and QR codes at Vietcombank Ha Tinh reached 792 billion VND, the total payment turnover using credit cards reached 349 billion VND.

In addition to large banks such as Vietcombank, BIDV, VietinBank, Agribank, joint stock commercial banks are also making efforts to "cover" the proportion of customers making non-cash payments.

According to Ms. Duong Thu Huong - Head of Customer Service Department, Techcombank Ha Tinh, the digital payment platform that Techcombank has built has contributed to strongly promoting the change in user habits from cash payments to convenient and safe digital transactions. Currently, many people in Ha Tinh have used online payment methods in various fields such as: tuition fees, hospital fees, apartment service fees... Experiencing this convenient service not only benefits customers but also helps the bank soon complete the goal of "digital banking".

People and businesses in Ha Tinh prioritize online payments

Techcombank Ha Tinh staff guides customers through online payment services.

The State Bank of the province is focusing on directing credit institutions in the area to continue implementing solutions to promote digital transformation according to the industry's plan and Decision No. 424/QD-UBND dated February 18, 2022 of the Provincial People's Committee approving the Project "Digital transformation in Ha Tinh province for the period 2021-2025". Payment activities for public services through banks continue to be widely deployed, especially in the fields of health, education, social security, budget collection...

As of early October 2023, the rate of customers paying electricity bills via Ha Tinh Bank reached 77.95%, the rate of customers paying water bills via banks and collection units reached 76.4%. In addition, customers paying tuition fees via bank accounts accounted for 56.04% of the total tuition fees collected; customers paying hospital fees without cash accounted for 17.22% of the total hospital fees collected...

The State Bank of Vietnam will continue to improve the legal framework, build mechanisms and policies to facilitate the digital transformation of banking activities, promote non-cash payments based on technology application, and facilitate people in rural, remote and isolated areas to access services.

At the same time, strengthen the work of ensuring security and safety in electronic payments; effectively deploy important payment systems and the operations of payment intermediary service providers to ensure their operations are in accordance with the law, smooth and safe. Actively coordinate to promote propaganda on non-cash payments and financial education; strengthen measures to protect the legitimate rights of consumers...

Thu Phuong

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