Lost money due to hackers, customers are compensated thanks to Cyber ​​Security Insurance

Sophisticated scams catch victims off guard

On November 19, 2024, Ms. CTQ (1978, Ca Mau) reported to the authorities about an online fraud of more than ten million VND. According to Ms. Q.'s reflection, a stranger claimed to be an electricity official and announced that the electricity at Ms. Q.'s house would be cut off because she had not paid the electricity bill for the previous month. Next, the scammer asked Ms. Q. to access a strange link, install a fake application and perform some operations to pay the electricity bill online.

Due to lack of experience in handling the situation, Ms. Q. followed the instructions of the bad guys and installed the application on the device. After that, the bad guys continued to impersonate and call to "entice" customers to log in to the Viettel Money application themselves. Using sophisticated tricks to remotely take control of the device, the bad guys could easily transfer money out of the victim's account.

Fraudulent messages, calls and apps from scammers impersonating Power Company employees

When discovering the loss of money in her account, Ms. Q. quickly contacted Viettel Money's customer service team to look up the money transfer history and was advised to report to local authorities. Through the investigation, the authorities determined that the customer's phone had accessed a fake website and downloaded an application containing malicious code, leading to the theft of information and money in the account.

It is known that before that, Ms. Q. successfully participated in Viettel Money's Cyber ​​Security Insurance program. This is a complimentary program (free for the first month when using the insurance service) for money transfer transactions on Viettel Money, helping customers increase account protection.

Thus, at the time of the incident where the device was hijacked by a thief, Viettel Money provided the customer with a free insurance package for money transfer transactions. After Ms. Q. reported the incident, Viettel Money continued to accompany and coordinate with the Insurance company to ensure the rights of customers participating in Cyber ​​Security Insurance.

CTQ customers receive Cyber ​​Security Insurance benefits

Cyber ​​Security Insurance: Financial Risk Management Solution in Digital Space

Ms. Q's story is just one of the examples of the importance of financial risk management when transacting in the digital space, especially the role of digital financial service providers and applications. Sharing about this case, a representative of Viettel Money said: "Customer rights and safety are always the top priority of Viettel Money's operations team. In addition to providing features and services that bring the most diverse benefits possible, Viettel Money also aims to continuously improve security, support handling and predicting risks. Cyber ​​Security Insurance is one of the efforts to help customers' accounts be maximally protected, in the context of increasingly sophisticated online fraud."

It is known that Cyber ​​Security Insurance is the result of cooperation between Viettel Money and VBI Insurance Company, launched in November 2024, to help customers get maximum protection* against cyber security risks when making money transfer transactions. (*maximum according to the registered insurance package)

Cyber ​​Security Insurance continues to be Viettel Money's effort to improve security and customer experience.

When making money transfers on Viettel Money, customers have the opportunity to purchase free Cyber ​​Security Insurance for the first month. In the following months, the maintenance fee is only 5,000 VND/month with protection up to 50 million VND/year in case of security incidents like Ms. Q's case.

With high compensation benefits, fast and effective support, Viettel's Cyber ​​Security Insurance is considered a practical solution to protect users from cyber attack risks such as: money transfer fraud due to fake transactions, personal information leakage through fake websites or accidentally installing malware. Thanks to that, users can rest assured to protect their account balance and manage financial risks in the face of challenges of the digital society.

In addition to protecting customers from fraud risks, Viettel Money's Cyber ​​Security Insurance packages are also responsible for paying a cost of 35 million VND, a protection level of up to 100% when the account owner encounters any risks related to accidental injuries and bears the cost of treating accidental injuries.

Source: https://thanhnien.vn/mat-tien-vi-hacker-khach-hang-duoc-boi-thuong-nho-bao-hiem-an-ninh-mang-185241212175940103.htm