Support Vietnamese small and medium enterprises in e-commerce and digital economy

The delegation worked with Mr. Shawn Yang, General Manager of Global Business Development of Alibaba.com, and representatives of some Alibaba leaders.

Visiting the headquarters and learning about Alibaba's development and operations, comrade Le Quang Manh shared: "We are very impressed with Alibaba's advanced technology, wide global scope of operations and constant commitment to supporting small and medium enterprises. Vietnam hopes that Alibaba will continue to enhance the exchange of ideas, creating the most favorable conditions for the further development of small and medium enterprises in Vietnam in the field of digital economy and cross-border e-commerce."

Alibaba.com began operations in Vietnam in 2009. Over the past 15 years, Alibaba has served thousands of Vietnamese businesses, facilitating transactions with buyers from over 200 countries and regions. The platform currently has about 1.8 million Vietnamese products, across nearly 50 major product categories, including categories where Vietnamese SMEs have a competitive advantage, such as agricultural products, furniture, and cosmetics.

Mr. Shawn Yang also emphasized its position as the world's leading B2B e-commerce platform and its strategy to promote the presence of Vietnamese SMEs in global digital commerce.

"Alibaba.com is increasing the presence of Vietnamese suppliers and products to buyers around the world. We equip Vietnamese SMEs with the tools, resources and market information needed to establish a strong presence and develop in the global market. At the same time, we continue to make further efforts to support the growth of Vietnamese enterprises, focusing on technology, infrastructure and human resource development," said Mr. Shawn Yang.

Alibaba is committed to continuing to make further efforts to support the growth of Vietnamese businesses, focusing on technology, infrastructure and human resource development.

Looking ahead, Alibaba.com Vietnam plans to focus its investments on three key areas: strongly promoting the application of artificial intelligence (AI) tools by small and medium-sized enterprises to optimize operational efficiency; integrating into the digital economy through services such as Trade Assurance – a solution designed to help secure cross-border trade and strengthen buyer confidence; and improving customer service quality through investment in recruiting and training local talent, thereby providing specialized solutions that are more suitable to the needs of Vietnamese suppliers.