Quang Ninh: A group of 16 tourists complained that a seafood meal at a restaurant in Ha Long City on the 6th day of Tet was "expensive", costing nearly 12 million VND.
On the morning of February 17, the People's Committee of Ha Long City said that a group of 16 tourists reported that the King of Seafood restaurant in Bai Chay ward was selling food at "exorbitant" prices on a Ha Long tourism review site on the evening of February 15. Ms. Trang, a member of the group, said they ordered 11 dishes and drinks, totaling VND11,758 million. Two bowls of long-legged shrimp (2.5 kg) for VND2.1 million and two plates of mantis shrimp (3 kg) for VND2.6 million were expensive and not worth the quality. In addition, they ordered cheese oysters but received oysters with scallion oil and snails with spoiled salted eggs.
Mr. Le Van Thanh, the restaurant owner, admitted that the price of a meal for 16 people of nearly 12 million "is expensive". However, the price increase is "inevitable" because "during Tet, the price of input materials increases by 10 to 15%, and labor costs double". The restaurant "only increases the price of dishes by a maximum of 15%. According to the restaurant, with a similar menu and number of customers, the price would normally be around 8-9 million VND.
Ha Long City People's Committee confirmed that during the ordering process, the restaurant and the group of guests had information about the dishes, prices and agreed with each other. The group of guests also had no complaints when being served at the restaurant.
When working with the authorities, the restaurant provided a list of items for sale in the restaurant. The People's Committee of Ha Long City requested that the restaurant immediately adjust any price changes to avoid confusing customers.
Tourists "accuse" a restaurant in Ha Long on social media. Photo Screenshot
In recent years, Quang Ninh has taken drastic measures against "price gouging", resulting in very few incidents. Previously, in 2016, two cruise ships were suspended for 90 days for charging tourists more than the regulations and cutting tour hours. In 2020, another cruise ship was also punished for similar behavior.
According to many tourists, the prices of food and tourism services in Quang Ninh are not cheap but are consistent with the quality and are transparent. The restaurant where the incident occurred also received negative feedback from customers for the first time.
During the 5-day Lunar New Year holiday, Ha Long City welcomed over 158,000 visitors, nearly double the same period in 2023.
Le Tan
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