Co To: Improving the tourism business environment

Pay attention to improving the business environment Tourism, strict handling of violations, protection of tourists' rights as well as attention to developing many new tourism products... are the things that Co To tourism has done in recent times, contributing to increasing the attraction of sea and island tourism.

Dealing with violations firmly

Entering the 2024 summer tourist season, Co To is attracting a lot of tourists. In the first 6 months of the year, Co To welcomed about 191,000 visitors. Therefore, one of the top priorities of the locality is to strongly launch, ensure the tourism business environment, and protect the rights of tourists.

Many tourists visit Co To Island in the summer tourist season of 2024.

Most recently, on July 4, the Co To District Interdisciplinary Inspection Team inspected water recreation activities at Hong Van tourist beach (Dong Tien commune). Through the inspection, they discovered 3 cases of Mr. Pham Van Dong, Pham Thanh Tung and Ngo Van Manh operating jet skis towing banana floats to transport passengers at the beach without a license. The inspection team drew up a record and suspended the operation, requiring the vehicles to be brought to the District Police headquarters to coordinate handling according to regulations.

Previously, at this beach, there were cases where some organizations and individuals arbitrarily organized jet skis, banana floats, kayaks... to operate without ensuring compliance with regulations. Among them, there was an incident where a jet ski exploded while preparing to tow a group of tourists sitting on a banana float, fortunately causing no human casualties.

Similarly, in early June, Co To district received and handled information reflecting the dissatisfaction of tourists about the quality of service when staying at a homestay in Zone 2, Co To town, on the fanpage Co To review - Co To island travel experience. In the post, tourists reflected that the service provided was not as initially agreed, the service attitude was unprofessional and did not receive a satisfactory solution from the homestay owner. The district established an interdisciplinary team to quickly investigate and verify that the tourists' reflection was completely grounded. The team imposed an administrative penalty and at the same time required the above facility to commit to immediately correcting the shortcomings and improving the quality of service in the future.

Mr. Nguyen Hai Linh, Head of the Department of Culture - Information and Tourism of Co To district, affirmed: Those are just 2 of many cases that the authorities of Co To district have promptly handled. We always pay attention to information to receive, grasp and commit to strictly handle violations, ensuring the rights of tourists when traveling to Co To.

Accordingly, to enhance the effectiveness of the healthy tourism environment, Co To district has established an interdisciplinary inspection team to manage state tourism in the area, promulgate operating regulations, and assign specific tasks. At the same time, the district also maintains a good hotline, directly receiving feedback from tourists 24/7. Department leaders and the district People's Committee also regularly participate in social networks and tourism groups to proactively receive information, monitor tourism activities and service quality, and feedback from tourists.

Authorities work with a jet ski business at Hong Van tourist beach (Dong Tien commune).

To restore the tourism business environment and thoroughly control illegal tours, in early June, Co To district issued a document directing specialized agencies and functional forces to strengthen management, inspect and handle illegal fishing and night squid tours, illegal island tours; water entertainment activities and spontaneous tours that do not comply with regulations.

With these actions, in the first 6 months of 2024, the district's interdisciplinary inspection team has organized 10 inspections and imposed administrative fines of over 20 million VND. In July alone, the peak tourist month, the district authorities conducted 7 inspections, made records and advised the district People's Committee to issue decisions to impose fines on 7 cases, including 6 cases of jet skiing business at Van Chay and Hong Van beaches with a total fine of 45 million VND; satisfactorily resolved 3 cases of tourists' complaints via the hotline about inappropriate behavior...

Promote new products

Building a healthy tourism business environment, Co To also pays great attention to introducing new products to serve tourists. "The drastic correction of violations also creates conditions to consolidate and encourage the development of strong tourism products in accordance with regulations, promote new tourism products, and increase the attractiveness of Co To tourism" - Mr. Nguyen Hai Linh added.

In the near future, tourists can experience hot air balloon flying service over Co To sea.

It can be seen that the campaign to rectify and handle violations is a strong move to monitor and tighten management of activities for tours, routes, tourism services, and spontaneous underwater entertainment that do not comply with regulations... which Quang Ninh tourism is also strictly managing. This is also a solution to the problem of business and advertising of spontaneous, unlicensed night squid fishing tours and tours to small islands that have spread on social networking sites in recent years. Simultaneously Protect the rights of legitimate businesses and organizations, and be allowed to exploit 3-island tours. From there, tourists enjoy standard services and are not overcharged when visiting the islands. Co To Con, Lion Island, Carp Island...

A new feature is that this summer, visitors to Co To can observe colorful hot air balloons taking off from Co To beaches, bringing visitors high up to see the whole beautiful island district. Up to this point, hot air balloon tourism has been licensed by the authorities. The investor is selecting and designing the most beautiful and reasonable experience space and flight itinerary so that visitors can have an interesting experience as well as the most beautiful check-in photos.

In recent times, Co To has deployed Green products and services, plastic waste-free tours, tours combined with hygiene and garbage collection from April 2024; Develop healing tourism products combined with meditation, yoga, physical therapy, health care, and beauty activities from May 2024; develop cycling tourism products to experience a round of Co To at night from May 2024.

International tourists join green tours, combining tourism with environmental cleaning on Co To beach.

In addition, the entertainment complex, sports and entertainment on the sea combined with sunset viewing at Love Beach is currently completing the documents to be licensed to operate. Virtual reality tourism, applying virtual reality technology at the special national monument of President Ho Chi Minh Memorial Site on Co To Island is being deployed and is expected to be put into operation in July 2024. Co To is also interested in building and exploiting overnight camping products in Thanh Lan; piloting bringing tourists to visit the 7-star island in Dong Tien commune...

This summer, when coming to Co To, tourists will have the opportunity to experience digital tourism that is being promoted. That is the experience of sightseeing through automatic explanations on tourist electric cars, experiencing destinations through a 360-degree VR virtual reality system. At the same time, 3D digital map utilities, the renewal of the tourism website Cototourism.vn helps tourists look up and guide their travel more easily...

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