Making AI accessible to people and businesses

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Working with AI virtual assistants is a trend in 2024.

According to Mr. Dang Hai Loc, founder of the Mindmaid platform, one of the platforms that allows Vietnamese businesses to easily create virtual assistants for sales consulting, customer care, internal procedure Q&A, personal virtual assistants... After a year of development, the product has had over 5,000 users, individuals, businesses, including foreign users in some countries such as the US, Europe, Japan, Korea, Singapore... responding to over 50,000 questions and answers per day. The platform has also expanded from an AI chatbot creation solution based on OpenAI technology to allowing chatbot creation from Google, large open source language models such as Vietnamese LLMs such as VinaLlama, PhoGPT...

From the core application of automated customer care, Mindmaid users and implementation partners have also created many new AI chatbot applications such as expert chatbots, internal training chatbots, teaching assistant chatbots... in most industries and fields.

Mr. Dang Hai Loc said that in 2024, Mindmaid's goal is still to popularize AI chat bot building skills for people, students, teachers and employees in businesses, thereby approaching the new AI Copilot working method (working with virtual assistants). In addition to the current product, this startup is building a product ecosystem and a digital transformation partner ecosystem, training AI engineers to prepare for jobs related to AI chat bots.

Mr. Dang Huu Son, co-founder of LovinBot, one of the pioneering startups applying artificial AI technology in the field of content creation and marketing to develop virtual assistants in this field, said that after a period of observing the market and customer opinions, the company is urgently perfecting the AI ​​virtual assistant to help professional trainers easily create AI assistants for students.

These are also called AI Tutors, trained with teaching data, frequently asked questions and help students review lessons easily, very special classroom assistants. In the future, learning and reviewing via chatbots/virtual assistants will be popular because of their convenience, anytime, anywhere, easy to learn and fun through the chatbot Q&A interface.

Mr. Dang Huu Son also said that the demand for AI training in 2024 of enterprises is very high. In his role as Vice President of the Vietnam Digital Human Resources Development Alliance (AIID), he and a number of experts will conduct AI training for domestic enterprises according to demand; At the same time, popularize AI through non-profit sharing activities, participate in associations and alliances for the community to contribute to popularizing and updating AI technologies for everyone.

Ambition to provide virtual human factory in Vietnam

This is the goal that startup Unikon, the owner of the Aicontent platform, has set out as the company is providing many multi-functional, multi-tasking virtual assistants that can be applied in many different fields in the market.

According to Ms. Chau Do, Unikon Market Development Director, if 2023 witnessed the birth and popularity of the phrase generative artificial intelligence, 2024 will be the year of explosion of practical applications from this artificial intelligence. In addition to applications of chatbots, smart assistants, creating content in text and image formats, the general form of applying generative artificial intelligence is to create intelligent virtual people (AI Personas) to serve the diverse needs of the market.

Since late 2023, the AI ​​Streamer service has appeared in the Vietnamese market, which is a service that rents virtual people to livestream and sell products online. According to Ms. Chau, this is just a small and relatively simple branch in terms of technology in the entire AI Personas segment.

In 2023, Unikon also launched the first two virtual people in the Vietnamese market to act as nutritionists for a nutrition brand. These two virtual people have an appearance created entirely by AI, have an AI voice and an AI brain trained on pediatric nutrition data and are always ready to advise consumers 24/7 on pediatric nutrition, as well as the brand's products.

This is the premise for Unikon to confidently develop and launch the virtual human factory product in the first quarter of 2024. This factory is a place to provide virtual humans with diverse appearances, voices and professional knowledge, which can be rented or designed "tailor-made" for the ever-changing needs of customers. These virtual humans operate 24/7 across multiple platforms, can automatically generate content and communicate with humans in real time by text or voice.

AI virtual assistant emerges to solve the problem of poor internal communication . AI virtual assistant Weaver Peer is designed to answer questions in daily work, instead of asking managers or other colleagues who are also busy.