In order to reduce pressure on sellers during the year-end sales season, shipping units have improved their services to support online sellers in optimizing operating costs.
Ahead of the year-end sales season, shipping units, including SPX, have been actively improving service quality to reduce pressure on online sellers, optimize operating costs effectively and create favorable conditions for them to focus on business during the peak shopping period.
Metric data shows that in the first 6 months of the year, e-commerce revenue increased by nearly 55% over the same period, with the largest revenue contribution coming from the Shopee and TikTok Shop platforms. However, in contrast to sales, the number of sellers generating orders on the 5 e-commerce platforms decreased by 7.54%, accordingly, the number of sellers generating orders in the first 6 months of the year reached 573,800 shops.
Also according to Metric, currently, policies related to the management of e-commerce activities are also complete, notably anti-tax loss, seller identification to prevent counterfeit goods, strict control of origin and quality of goods in e-commerce, etc. Not to mention the new policies of e-commerce platforms that focus on users have also directly impacted online sellers, which encourages them to standardize processes and improve professionalism in business.
Mr. Dao The Vinh, founder of the Midori brand, said: “ Currently, online sales are no longer about opening a shop, posting products and selling. Instead, online business needs to be calculated by selling price, delivery speed and all kinds of other costs. The costs according to the floor's regulations, advertising costs, and taxes alone are quite a lot, while there are many other fees such as return fees, personnel costs, premises, warehouses, transportation, etc. This means that sellers must both calculate the expenses and optimize profits for the business to be able to continue to exist, while ensuring the best shopping experience for users. "
According to this person, online sellers will have to face many other challenges as the year-end sale season approaches.
SPX "joins hands" to reduce pressure for online sellers
Faced with these pressures, not only e-commerce platforms but also e-logistics units are not standing aside by proactively offering solutions to support online sellers and buyers.
According to some recent calculations, last-mile delivery plays an important role in e-commerce, accounting for about 28% of total shipping costs and can be up to 53% in the case of on-demand delivery. This is also the reason why e-logistics units "roll up their sleeves" to join this race.
SPX is a typical example. Accordingly, SPX owns 2 sorting centers equipped with modern automatic sorting systems, including Bac Ninh with a total area of 100,000 m2. This is currently the largest sorting center in Vietnam with a processing capacity of 5 million parcels/day in the third quarter of 2024. In addition, SPX also owns a large automatic sorting center in Ho Chi Minh City with a total area of 60,000 m2, processing capacity of 2.5 million parcels/day.
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| SPX Transport focuses on investing in infrastructure and improving service experience to meet increased demand during the year-end season. |
This thorough investment has helped SPX's delivery time become significantly faster. For example, the Hanoi and Ho Chi Minh City routes have been shortened by 7 hours compared to the beginning of the year. Along with that, the successful delivery rate across SPX's entire system is 97%, the rate of damaged goods and lost goods is always maintained at an extremely low level, below 0.01%.
Furthermore, with the advantage of owning a post office network across 63 provinces and cities, 23 large, highly automated and modern warehouses in the country, SPX has significantly contributed to the double-digit sales season results of Shopee.
Typically, on the 9.9 sale day, Shopee recorded a 4-fold increase in sales orders compared to normal days, mainly personal care and home products. Following the success, on Shopee's 10.10 sale day, the number of Shopee Mall users also increased sharply compared to normal days, of which more than 50% came from rural areas and small towns, showing the increasingly wide coverage of the genuine booth model on the e-commerce platform.
SPX Enhances Last Mile Delivery Experience
According to business people, the last 3 months of the year are the golden time for online shopping, so online sellers always want to receive support from e-commerce platforms and shipping units to create a solid "three-legged tripod" to meet the maximum shopping needs of users increasing at the end of the year.
Understanding the psychology of sellers and the resilience of the shopping market, SPX representative said: “ In 2024, SPX has launched many new services such as extending the pick-up time to 9pm every day, joint inspection service, and product testing service (only applicable to off-market sellers). With these innovations, SPX wants to help sellers optimize the shipping process while improving the customer shopping experience.
In addition, SPX is focusing on building an automated sorting center in Binh Duong, expected to be completed in 2025. With an area of 106,000 m² and a processing capacity of 4 million parcels/day, this center will help meet the growing needs of the e-commerce market and process goods faster, thereby helping to optimize operating costs for online sellers.
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| Binh Duong Classification Center plays the role of the largest and most modern automatic classification center of SPX in the Southern region in the near future. |
According to reports from Google, Temasek and Bain & Company, the size of Vietnam's e-commerce market is expected to reach 39 billion USD by 2025. And with the support from e-commerce platforms and investment in infrastructure and service quality from shipping units, it will be a driving force to promote online sellers to develop comprehensively in the coming time.
Source: https://congthuong.vn/spx-ho-tro-nha-ban-hang-but-pha-trong-mua-sale-cuoi-nam-354761.html
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