Coordinate prevention and resolution of mass and complex complaints

On the afternoon of September 12, the Standing Committee of the Provincial Party Committee held a conference to unify the coordination mechanism in advising, directing, and implementing solutions to prevent and resolve incidents of large crowds of people petitioning and causing insecurity and disorder. Comrade Lai The Nguyen, Standing Deputy Secretary of the Provincial Party Committee, Head of the Provincial National Assembly Delegation attended and directed the conference.

Delegates attending the conference.

Attending the conference were members of the Provincial Party Standing Committee: Nguyen Ngoc Tien, Head of the Provincial Party Committee's Internal Affairs Committee; Mai Xuan Liem, Vice Chairman of the Provincial People's Committee; Major General Tran Phu Ha, Director of the Provincial Police; Le Anh Xuan, Secretary of the City Party Committee, Chairman of the People's Council of Thanh Hoa City; representatives of leaders of departments, agencies, branches, and mass organizations at the provincial level; leaders of 16 districts, towns, and cities; Secretaries and Chairmen of the People's Committees of communes and wards in Thanh Hoa City.

Comrade Lai The Nguyen, Standing Deputy Secretary of the Provincial Party Committee, Head of the Provincial National Assembly Delegation attended and directed the conference.

In recent times, the Standing Committee of the Provincial Party Committee has strengthened the leadership and direction of the Party Executive Committees, Party Delegations, departments, branches, the Fatherland Front, provincial-level organizations, district, town, city Party Committees, and affiliated Party Committees in organizing the implementation of solutions to prevent and resolve mass and complicated complaints among the people in the province.

Delegates attending the conference.

The heads of Party committees and authorities at all levels, heads of agencies, departments and functional branches have done a good job of receiving people periodically and suddenly, promptly grasping their thoughts and aspirations, listening to people's suggestions and reflections; directly dialogued with people in complicated cases to resolve urgent issues that led to complaints. From 2023 to present, the heads of Party committees at all levels have received 3,245 people about 1,812 cases...

Delegates attending the conference.

The work of receiving citizens, handling complaints and denunciations at departments, branches, sectors, districts, towns and cities has received more and more attention, ensuring regular and timely explanation, guidance, reception and handling of petitions according to regulations; the coordination between agencies and units has been closely implemented, effectively handling mass and complicated petitions. The coordination between provincial departments, branches and sectors with each other and with the Party Committees and authorities of districts, towns and cities in preventing and handling petitions has been closely implemented.

Delegates attending the conference.

At the conference, delegates discussed and clarified difficulties, obstacles, shortcomings, shortcomings and limitations in leadership and direction of prevention, coordination and resolution of potential and ongoing complaints; shared experiences and effective methods through practical leadership and direction at localities and units; and proposed solutions to improve the effectiveness of coordination, prevention and resolution of complaints and mass gatherings in the province in the coming time.

Speaking at the conference, Standing Deputy Secretary of the Provincial Party Committee Lai The Nguyen stated: Thanh Hoa is a large province with a large population and a large area. In recent years, it has had a high economic growth rate and many large projects; projects of national, regional and provincial importance have been implemented... but the political security situation and social order and safety in the province are very stable; although there have been complicated, crowded and over-level complaints, with the nature of a large province that is developing its economy and reclaiming land to implement large projects... these cases are still under the control of the Party Committee, authorities and law enforcement agencies in the province.

Delegates at the conference.

The work of receiving people and resolving complaints of citizens in the province has had many positive changes. In particular, the awareness of all levels and sectors about the work of receiving people and resolving complaints of citizens has been increasingly raised; it is considered a key task.

The responsibility of periodically receiving people by the heads of Party committees and authorities has become a routine and is strictly followed, becoming a regular task of the heads of Party committees and authorities from the provincial to the grassroots levels.

The Party Committee and the government have resolutely directed specialized agencies to focus on resolving complaints and denunciations within their authority; the situation of pushing and avoiding has been fundamentally overcome; petitions that go beyond the level of authority have also decreased significantly.

Standing Deputy Secretary of the Provincial Party Committee Lai The Nguyen gave a speech directing the conference.

Focused on directing the resolution of many complicated and prolonged complaints, contributing to stabilizing the situation at the grassroots level; the work of mediation in resolving complaints and denunciations has been given attention and promoted. Complaints and denunciations of a complicated nature, involving large numbers of people, and going beyond the level of authority in some localities have been proactively and decisively intervened by the provincial sectors, coordinating and guiding the Party Committee and authorities to find solutions from the beginning, so the situation has been controlled, ensuring security and order in the localities and the whole province.

The Standing Deputy Secretary of the Provincial Party Committee raised issues arising in the work of resolving complaints and denunciations in the province in the coming time; at the same time, he requested that Party committees and authorities at all levels, first of all the Party Secretaries and Chairmen of People's Committees at all levels, and heads of sectors and fields, must take responsibility for leading, directing and implementing the work of receiving people and resolving citizens' complaints and denunciations; and must identify this as an important and regular political task.

Party secretaries, chairmen of people's committees at all levels, heads of sectors, agencies and units must directly receive citizens and directly lead and direct the work of resolving citizens' complaints and denunciations in their localities, agencies and units and be responsible to superiors and the law for this work. It is necessary to strictly implement the schedule of receiving citizens periodically, to listen to people's reflections on their thoughts, concerns, recommendations and proposals for timely resolution. Link citizen reception with direction, thoroughly resolve citizen complaints and denunciations and monitor and urge the case to the end, until there are results. Along with receiving citizens, it is necessary to dialogue with people, mobilize and persuade people to strictly implement the laws of the State and policies of the province and locality.

When complaints and denunciations arise at agencies, units, and localities, Party Secretaries, People's Committee Chairmen, and leaders must resolutely direct specialized agencies and competent agencies to resolve them objectively and in accordance with the law, without evading or shirking responsibility; and resolve citizens' reflections and recommendations in a reasonable and sympathetic manner.

Any complaint from the people must be accepted, considered and resolved, and must not be pushed aside or avoided, causing frustration and tension among the people. When a complaint arises from a large number of people and is complicated, the Party Secretary, the Chairman of the People's Committee at all levels, and the head of the agency or unit must directly direct the clarification of the content and causes, and comprehensively consider the legal aspects and practical situation to direct the resolution. At the same time, it is necessary to organize a public dialogue with the complainant to listen and to have more information to direct the resolution of the case to ensure understanding and reason.

To advise the Provincial Party Committee and the Provincial People's Committee to effectively resolve the work of complaints and denunciations in the province, the Standing Deputy Secretary of the Provincial Party Committee requested the Provincial Inspectorate to preside over and coordinate with sectors, districts, towns and cities to synthesize complicated, crowded, and high-level complaints and denunciations that are at risk of becoming hot spots to specifically and thoroughly study each case on the basis of legal regulations to advise on a definitive resolution, especially cases related to land, site clearance, environment, etc.

The provincial police preside over and coordinate with relevant agencies to grasp the situation, direct the strict handling of extreme actions, incitement of mass petitions, incitement of disturbances, and resistance to law enforcement officers in mass petitions, especially cases that are at risk of becoming hot spots for security and order. At the same time, direct the police of districts, towns, and cities to proactively grasp the situation and advise Party committees and authorities to resolve mass petitions in the locality, not to be passive or surprised; promptly prevent incitement plots of bad elements taking advantage of petitions to sabotage the government and authorities; causing insecurity and order in the locality. Along with that, there are solutions to resolve the situation of many people joining together to petition in large numbers, bypassing the authorities.

The Vietnam Fatherland Front and political organizations must strengthen supervision of citizen reception and complaint settlement; supervise the settlement of complaints and denunciations for cases that the Vietnam Fatherland Front and political organizations transfer to competent authorities. Along with that, the Vietnam Fatherland Front and organizations must also do a good job of propaganda and mobilization of people to comply with regulations on complaint settlement, comply with the law on complaints and denunciations, not gather in crowds, not listen to incitement and provocation. Promote the work of reconciliation, dialogue, mobilization and persuasion of citizens; put an end to untrue complaints and denunciations, and deliberately not complying with regulations on complaint settlement when they are in accordance with the law.

The Provincial Party Committee's Propaganda Department and the Department of Information and Communications direct local press agencies to provide information on complaints and denunciations in an accurate, timely, honest and objective manner, contributing to orienting public opinion and supporting the work of receiving and resolving citizens' complaints and denunciations.

The Standing Deputy Secretary of the Provincial Party Committee stated: The coordination mechanism for resolution must be under the leadership and direction of the Party Committee, directly and regularly the Standing Committee of the Party Committee and the Standing Committee of the Party Committee. In which, the internal affairs agency, the police agency, and the inspection agency are the core to advise, coordinate in resolving and ensuring the situation; at the same time, there is the active participation of the Vietnam Fatherland Front and its member organizations.

Quoc Huong

Source: https://baothanhhoa.vn/phoi-hop-phong-ngua-giai-quyet-khieu-kien-dong-nguoi-phuc-tap-224663.htm