Bustling with biometric bank accounts

(NLDO) - Many people are rushing to register biometrics for their bank accounts to avoid having their transactions suspended from early 2025.

Customers register biometrics at Vietcombank after 5:00 p.m. on December 17

According to a reporter from Nguoi Lao Dong Newspaper, recently, information that customers cannot conduct banking transactions after January 1, 2025 without biometric authentication has caused many people to rush to banks to register. At the transaction offices, the atmosphere became lively.

At a Vietcombank branch in Ho Chi Minh City, a notice at the door states that customers will be suspended from transactions starting in 2025 if they have not completed biometric registration. To meet the increased demand, the bank has extended its working hours from 5 p.m. to 6:30 p.m., including Saturdays and Sundays.

Bank staff recommend that customers should come during these hours to avoid long waiting times, as office hours serve many other needs.

Ms. Le Thanh Tam (a Vietcombank customer) shared that because she previously opened an account with her old ID card, she now had to update new information with her chip-embedded citizen ID card, making the registration process longer.

Another customer named Tran Viet Thanh said Vietcombank staff received personal information such as phone number, email, and data from the VNeID application before using the ID chip reader and taking a photo for comparison. “After only 5 minutes, I completed biometric authentication,” he said.

Bank staff processing biometric information

At Agribank, outside of business hours, the bank's 2,300 transaction points nationwide are still open from 5:00 p.m. to 6:30 p.m. every day, including Saturdays and Sundays, to support customers in biometric registration.

At some transaction points of Eximbank and VietBank, thanks to the availability of facial scanners and data connections, customers only need to present their chip-embedded citizen identification cards and within just a few minutes, the registration process is completed.

In contrast, some other banks apply manual methods, which are difficult and time-consuming. Mr. Nguyen Phuoc, a customer of Sacombank, said it took him more than 30 minutes to complete biometric registration.

According to Mr. Phuoc, the reason is that his phone does not support NFC to authenticate citizen identification. Bank staff must use a supporting device to process, but customers must enter their passwords on strange devices, leading to multiple errors and forcing them to reset their passwords. In addition, after completing the registration, he still had to access the Sacombank PAY app to complete facial recognition and account linking, making the process longer than expected.

Many banks say that the end of the year is a time when transactions increase, so customers need to update their biometrics and valid identification documents to avoid service interruptions. This information is to ensure that the account is used by the owner, contributing to reducing financial fraud and protecting customers from fraudulent behavior.

According to the State Bank's regulations, from January 1, 2025, customers can only perform transactions such as withdrawing/depositing money, transferring money, paying bills, or transacting at ATMs after completing biometric registration and updating identification documents.

Source: https://nld.com.vn/nguoi-dan-do-xo-den-ngan-hang-xac-thuc-sinh-trac-hoc-196241218120515445.htm