Nearly 200 Nghe An businesses trained to optimize customer experience in business

Attending the conference were Mr. Nguyen Manh Loi - Director of the Provincial Center for Investment, Trade and Tourism Promotion, representatives of relevant departments, experts and nearly 200 enterprises in the province.

Delegates attending the conference. Photo: Quang An

The conference aims to support businesses in the province to improve their competitiveness, equipping them with in-depth knowledge about: Customer Experience (CX); Improving skills in designing, building and implementing effective customer experience journeys. At the same time, providing practical knowledge and effective solutions to help businesses improve their competitiveness and create breakthroughs in business operations.

Comrade Nguyen Manh Loi - Director of the Provincial Center for Investment, Trade and Tourism Promotion spoke at the conference. Photo: Quang An

Speaking at the conference, Mr. Nguyen Manh Loi - Director of the Provincial Center for Investment, Trade and Tourism Promotion emphasized: "In the context of an increasingly competitive economy, customer experience is not only an important factor but also the key to determining the success or failure of a business. Continuously improving service quality, personalizing the customer journey and applying technology to business management not only helps increase loyalty but also creates a sustainable competitive advantage".

Experts share experiences at the conference. Photo: Quang An

At the conference, businesses had the opportunity to listen to in-depth sharing from leading experts such as: Speaker Hoang Anh Duc - the first Asian expert to achieve prestigious international certifications such as CCXP, CCX and EXSCIENTIST, presented on the importance of customer experience, how to design experiences and the impact of CX on business models.

Expert Jackie Long - Founder & CDO of HUB Platform shares about the role of technology in improving customer experience and optimizing business performance.

Businesses ask questions to experts. Photo: Quang An

Expert Nghiem Tien Vien - CEO & Founder of Gostream, brings a new perspective on how to increase customer experience from within the business, helping to optimize operating processes and create close connections between departments.

On the afternoon of March 29, businesses will interact and dialogue with speakers, discuss and share situations at their businesses to receive advice and answers from experts.

The conference was attended by 200 businesses in the province. Photo: Quang An

The conference "Optimizing customer experience - Sales breakthrough" has brought many practical values ​​to Nghe An businesses, helping them grasp new trends and apply them in practice to improve business efficiency. Investing in customer experience not only helps increase revenue but also creates a sustainable competitive advantage in the digital age.

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Source: https://baonghean.vn/gan-200-doanh-nghiep-nghe-an-tap-huan-toi-uu-trai-nghiem-khach-hang-trong-kinh-doanh-10294013.html