Innovation in service provision, Vietnam Post quickly grasps the market

As a public postal enterprise with a 79-year history, Vietnam Post has abandoned its monopoly and become the leader in the postal delivery market, along with the task of ensuring national postal security and the mission of serving the community.

Illustration photo.

Following the development and innovation of a postal enterprise with a wide network, we can clearly see the innovations and transformations in providing and implementing new services, closely linked to the social life of the people. Not only simply providing postal services, delivery, correspondence, and newspaper distribution, Vietnam Post is now present everywhere from rural to urban areas, from mountainous areas to remote islands, an extension of the Party and the Government in implementing public services, receiving and returning administrative procedures, paying pensions, social allowances, developing social insurance participants, voluntary health insurance... as well as providing hundreds of other services, meeting the needs of people across the country. Meeting Ms. Nong Thi Ngát at Thang Long Post Office, Hanoi, when she had just completed the criminal record procedures for work, she excitedly said: “When I came here, the Post Office staff enthusiastically guided me, showed me how to declare, how to do it simply and conveniently, without having to wait long and the postage was cheap. I only had to go to the Post Office once, when the results were available, the Post Office would send them to where I live. So convenient, so easy”. During the few minutes of waiting, Ms. Ngát turned to the convenience store of the Post Office Department Store right in the Post Office premises, the gift combos were neatly arranged on the shelves, she remembered the place where she was born and raised, remembered her mother, the sister who worked hard with her during the difficult years in her hometown. “I decided to buy 2 gift combos, send them to my mother and sister in Cao Chuong commune, Dong Khanh district, Cao Bang province. When asked, I learned that the Post Office is implementing the Gift Delivery Service "Sending Love - Exclusively for Women" on the occasion of Vietnamese Women's Day October 20. I am so happy that the Post Office has helped me connect and express gratitude to my loved ones," Ms. Ngát shared. Like Ms. Ngát, Mr. Hoang Van Thai (born in 1998) in Thanh Hoa, currently a technology driver, also came to the Post Office to complete the procedures for renewing his driver's license. When he saw the gift "combos" of the Post Office, he asked the staff for advice and chose a gift package to send to his mother. "Because of life, I have been away from home since I finished high school. Because I both study and work in Hanoi, my finances are not very good. Every time I go back to my hometown, the travel expenses are quite a lot and it takes an extra day of work. Luckily, thanks to the Post Office, my mother must be very happy to see me sending gifts home." The implementation of gift delivery via the Post Office on major holidays is not only to meet the essential needs of customers but also a very humane service, creating human connections, nurturing feelings and bringing more and more convenience to customers. Clearly defining the development strategy, becoming a material flow alongside the data flow of the digital economy, Vietnam Post has optimized the network, invested in large-capacity automatic sorting lines of up to millions of mails per hour at 7 hubs in key economic regions such as Hanoi, Ho Chi Minh City, Nghe An, Hai Phong, Can Tho... tens of thousands of specialized, dedicated, hard-loaded vehicles on airlines, ships, the largest North-South railway, owning the 2 largest bonded warehouses in Vietnam in Ha Nam and Vinh Phuc, 63 provincial warehouses, more than 800 district warehouses are a solid foundation for developing services to serve the development of the business community in Vietnam serving domestic transportation routes and ready to receive international goods into Vietnam through the Postal Delivery service. It can be said that Vietnam Post is a bridge between businesses and customers and promotes trade, develops a strong digital economy, meets maximum customer needs and shortens the distance between manufacturers, consumers, businesses, distributors... through its product and service ecosystem. Businesses operating in the e-commerce environment can completely choose Vietnam Post as a trusted partner to complete orders, deliver the last mile to the warehouse or to the end consumer. Supermarket logistics services are trusted by BigC, Saigon Co-op... systems with fresh food transportation services, transportation partners of major e-commerce platforms such as Shoppe, Lazada, TikTok shop also choose Vietnam Post as a specialized carrier that is highly appreciated by customers for price and service quality. During the recent Mid-Autumn Festival, major customers such as Vinamilk, Manulife... chose to send gifts of reunion, gifts of gratitude to customers through the Postal system as a thank you with the gift delivery service "instead of words, full of love" and on this occasion of Vietnamese Women's Day October 20, many businesses also chose to send to their female partners, female officers and employees at branches gifts of gratitude, honoring women with the gift delivery service "Sending love, exclusively for women". These are great conveniences, great changes of Vietnam Post to adapt to the development of the market and the needs of society. In addition to the conveniences and aspirations to serve the community, Vietnam Post has been and will always be ready to innovate to adapt and develop. Gift delivery will regularly accompany businesses, organizations and individuals nationwide on major holidays of the country, of the nation, of the people. Quickly grasping market needs, changing to adapt and develop, in its product and service ecosystem, Vietnam Post will increasingly improve, develop, and diversify its services to become an inseparable part of the overall development of the country and society and gain the full trust of customers. With the position of "big brother" in the market, Vietnam Post has a great aspiration to become a leading enterprise, together with enterprises in the postal industry to ensure the flow of goods, information, and finance in addition to data flow, as a foundation for digital government, digital economy, and digital society. Actively applying technology, researching, developing and innovating, becoming a digital technology enterprise in the field of postal services and logistics; accompanying Vietnamese enterprises to participate in the global supply chain, bringing Vietnamese products, goods and services to the international market. Carrying on the mission of a strong national brand and reaching out to the international level, Vietnam Post has been and will always contribute to the community, actively build and improve the living environment, and convey the humanistic values ​​of Vietnam to the world. Source: https://thuonghieuquocgia.nhandan.vn/doi-moi-trong-cung-cap-dich-vu-buu-dien-viet-nam-nam-bat-nhanh-nhay-thi-truong-post837444.html