Currently, 40 provinces and cities nationwide are implementing the transfer of guidance, reception, digitization of records, and return of administrative procedure (TTHC) settlement results to public postal enterprises. Quang Nam is considered to be in the top 7 localities (Quang Nam, Binh Dinh, Dong Thap, Gia Lai, Hau Giang, Kien Giang, Soc Trang) with strong and synchronous transfer at all 3 levels: province, district, and commune.
Make it easy for people
Coming to the Quang Nam Provincial Public Administration Service Center to apply for a Criminal Record Certificate, Mr. Nguyen Ba Hoang (born in 1995, working at the Quang Nam Provincial Land Registration Office) was guided by the staff of the Quang Nam Provincial Post Office on the procedure for applying on the Public Service Portal using a VNeID account. Through a few simple steps, Mr. Hoang completed the procedure for requesting a Criminal Record Certificate.
“I need a Criminal Record Certificate to supplement my civil servant profile. When I arrived, the post office staff guided me through the online procedure very enthusiastically and easily. Next time, when I do administrative procedures, I will learn how to do it online and register to receive the results delivered to my home by the post office for convenience,” Mr. Hoang shared.
Quang Nam Provincial Post Office said that, implementing Decision No. 468 of the Prime Minister, the unit has coordinated to send staff to participate in guiding, receiving documents, digitizing documents, and returning results on behalf of state officials at one-stop shops at all levels; so far, it has been deployed in 16 departments, branches, and sectors; all district-level localities and 19 commune-level localities in the province.
Mr. Tran Viet Hung - Director of Quang Nam Provincial Post Office said: Currently, in the 5 steps of handling administrative procedures, the post office has participated in 4 stages (guidance, reception, digitization of documents and return of results). Thereby, it has made an important contribution to improving the operational efficiency of one-stop departments at all levels, creating a breakthrough in administrative reform, saving costs, as well as bringing convenience and practical benefits to the people.
Notably, the Provincial Post Office has coordinated with the Department of Transport to organize a program to guide and support citizens in renewing their driver's licenses online; the Department of Justice issues online Criminal Record Certificates.
The unit also coordinated with the Provincial Police to deploy online passport issuance and renewal, traffic fine collection, residence registration, seal management, weapons, explosives, and support tools management on the national public service portal and return results via public postal services, which were widely responded to and participated in by people and organizations...
Implementing Decision No. 45 (dated October 19, 2016) of the Prime Minister on receiving dossiers and returning results of administrative procedure settlement via public postal services, in 2023 and the first 11 months of 2024, Quang Nam Provincial Post Office received and returned more than 331 thousand administrative procedure dossiers.
Improve service quality
According to Mr. Tran Viet Hung, the Project on transferring public administrative tasks through public postal services in Quang Nam was implemented very early (piloted according to Decision No. 143, dated January 16, 2019 of the Provincial People's Committee), before the Government issued Decision No. 468 (dated March 27, 2021) approving the Project on innovation in implementing the one-stop, one-stop mechanism in handling administrative procedures.
During the implementation process, the implementation of public postal services has had many advantages. In particular, the National Public Service Portal, officially put into operation, has become a channel to "modernize" administrative procedures, innovate the direction and management methods towards a paperless Government, shortening time, effort and costs for people and businesses.
Administrative procedures submitted on the Public Service Portal follow a closed process from receiving, appraising, approving, signing to returning results online. In particular, people will know the progress of the application processing. In addition, at the grassroots level, community digital technology teams have been established to help guide people to participate in digital transformation and perform administrative procedures online...
In the coming time, the Provincial Post Office hopes that agencies and departments will support and promote the organization of extensive communication programs so that each citizen can understand and know the relevant information as well as the benefits of performing administrative procedures through public postal services. At the same time, continue to pay attention to, support, and train postal staff to improve their skills and expertise in performing administrative procedures and online public services.
Source: https://baoquangnam.vn/effective-administrative-reform-in-quang-nam-3148231.html
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