How Japanese flight attendants evacuated passengers on a burning plane

VnExpressVnExpress04/01/2024


As soon as the fire was discovered, 9 Japan Airlines flight attendants asked everyone to stay calm, informed the pilot, and proactively opened the emergency door to evacuate passengers.

Japan Airlines on January 3 provided details of what happened inside the Airbus A350 after it collided with a Coast Guard patrol plane at Tokyo's Haneda Airport a day earlier. The A350 was preparing to land after a trip from New Chitose Airport in Hokkaido, northern Japan.

According to Japan Airlines, after the collision, the A350 slid along the runway for about a kilometer before stopping. The pilot in the cockpit did not notice the fire, but the flight attendants noticed the plane was on fire.

At this time, smoke began to fill the cabin, some passengers showed signs of panic, screaming and calling for help. The 9 flight attendants asked everyone to stay calm, instructed them to bend down, use masks or scarves to cover their noses and mouths, and called for cooperation while waiting for the plane to stop.

The moment smoke and fire engulfed the cabin of a Japanese plane

Moment passengers escape in the air crash at Haneda airport, January 2. Video: X, ANN

The chief flight attendant then called into the cockpit, announcing that the plane was on fire and that passengers needed to be evacuated immediately. According to procedure, flight attendants needed permission from the pilot before opening the emergency exit.

The A350 has eight exits on both sides of the fuselage and the evacuation began from the two exits at the front of the aircraft. However, five of the remaining six exits in the middle and rear of the aircraft were unsafe for evacuation due to the fire, leaving only one exit on the left rear untouched by the fire.

But the intercom system was down at the time, so the flight attendants couldn't get the pilot's approval to open it. In the dire situation, the flight attendants took the initiative to open this door and activate the emergency slide to help passengers quickly escape.

This decision is considered in line with standard evacuation procedures, because in an emergency situation, flight attendants can immediately activate the emergency exit and evacuate without waiting for the captain's command to save time.

All passengers followed the flight attendants' instructions and quickly moved to the emergency exits in limited visibility due to the thick black smoke. No one stopped to retrieve their carry-on luggage, which could have hindered the evacuation.

The captain was the last person to leave the plane at 6:05 p.m., and the evacuation was completed within 18 minutes of landing. Japan Airlines said all 379 people on board were safe and that the crew members always paid attention to passenger safety during the process and made decisions on their own without waiting for instructions from the ground.

Japan's transport ministry said Japan Airlines' evacuation procedures were "properly carried out". International aviation experts also praised the flight attendants' response, saying their calm and professionalism contributed to the miracle.

The airline also said that before the collision, all three pilots on the A350 did not see the Coast Guard patrol plane moving onto the runway, so they did not consider the option of aborting the landing.

The airline said it was not yet able to give a reason why the pilots did not see the patrol plane. Some experts said the patrol plane was quite small compared to the A350, making it difficult to detect at night. In addition, the design of the wing above the fuselage also obscured its interior lights when the A350 pilots looked down from above.

The collision also caused the patrol plane to catch fire, killing all five people on board. The pilot of the patrol plane was the only survivor who managed to eject. The Coast Guard plane crashed while carrying relief supplies to an earthquake-hit area in central Japan.

The Japan Transport Safety Board opened an investigation into the crash yesterday. Investigators plan to question the captains of both planes.

Japan Airlines Flight 516 burns on the runway at Haneda Airport in Tokyo after the collision on January 2. Photo: AFP

A Japan Airlines A350 plane burns on the runway at Haneda Airport in Tokyo after a collision on January 2. Photo: AFP

Takuya Fujiwara, an official at the Japan Transport Safety Board, confirmed that the A350 had been cleared by air traffic control to land. The transport ministry also released a recording of the communication between air traffic controllers and the pilots, showing that the passenger plane was cleared to land and the patrol plane was asked to move to a holding position near the runway.

According to the recording, the air traffic controller announced that the patrol plane would take off first and asked the plane to move to the waiting stop near the runway at position C5.

However, the captain, Major Genki Miyamoto, 39, appeared to have misunderstood an air traffic control order to move to the C5 holding point on the runway. Officials from the Japan Civil Aviation Authority said the recording showed the coast guard plane had not been cleared to take off before the accident.

Huyen Le (According to NHK , AFP )



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