In the context of digital transformation taking place strongly in all fields, the electricity industry in general and Yen Dinh Electricity (Thanh Hoa Electricity Company) in particular have been actively applying modern technology to manage and operate the power system, improving the quality of customer service. One of the important steps is to deploy a remote electronic meter system, helping to completely automate the process of collecting electricity consumption data.
Automate the electricity metering process
Yen Dinh Electricity (PC Thanh Hoa) workers replace and install remote electronic meters.
Previously, recording electricity meter readings had to be done manually with the naked eye, which was prone to errors and required a lot of manpower. However, with the remote electronic metering system, this entire process has been digitized. Customers' electricity consumption data is collected remotely and automatically transmitted to the data center, where the software system analyzes and processes the information. This not only helps to completely eliminate the traditional method of recording readings, but also ensures high accuracy, minimizes errors and improves management efficiency.
By the end of 2024, Yen Dinh Power Company will have completed the replacement of 100% of remote electronic meters across the entire grid system. This is an important milestone in the process of modernizing the grid infrastructure, helping to optimize management and operation, while improving customer experience.
Improve customer service quality
Yen Dinh Power Company (PC Thanh Hoa) workers install and guide customers to use the customer care app of the Northern Power Corporation.
Not only stopping at modernizing infrastructure, Yen Dinh Power also focuses on effectively exploiting data from the remote metering system to provide better services to customers.
The customer care application of the Northern Power Corporation (EVNNPC CSKH) has been widely deployed, allowing customers to easily monitor their daily electricity consumption right on their smartphones.
Through this application, customers can check their daily and monthly electricity consumption; proactively adjust their electricity usage habits to optimize costs; receive notifications about electricity bills, power outage schedules, incentives and promotions; make quick and convenient online electricity bill payments...
Making electricity consumption information transparent helps customers easily control their electricity usage, avoid unexpected high bills, and improve user experience.
Digital transformation - The driving force for sustainable development
The application of digital technology in customer management and care not only helps optimize operations but also contributes to the implementation of the sustainable development strategy of the electricity industry. Through practical implementation, Yen Dinh Electricity has shown clear results: Improving labor productivity by minimizing human resources for manual meter reading, optimizing grid operations. Reducing power loss by replacing and installing, using remote electronic meters to promptly detect abnormalities, limit fraud and power loss. Along with that, improving customer experience with transparent information, helping customers easily control and optimize electricity use. Actively supporting the smart grid development roadmap, remote meter data is an important foundation for implementing modern grid management models, helping to improve the stability and efficiency of the power system.
It can be affirmed that the application of digital technology in Yen Dinh Power Company's operations not only brings outstanding operational efficiency but also improves service quality, information transparency and strengthens customer trust. This is an important foundation to help the electricity industry move towards a modern, sustainable management system and towards a smart grid model in the future.
Trinh Nga (PC Thanh Hoa)
Source: https://baothanhhoa.vn/ung-dung-cong-nghe-so-nang-cao-hieu-qua-hoat-dong-san-xuat-kinh-doanh-241137.htm
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