Nearly 89% of administrative procedures are resolved before and on time.

Provincial Public Administration Service Center.

The province has proactively collected, updated, standardized, announced, publicized, and posted administrative procedures and procedures for handling administrative procedures in a timely manner, in accordance with regulations, ensuring transparency and strictness. The work of controlling administrative procedures in the province has been implemented in a positive direction by agencies and units to gradually improve the quality of service for people and businesses. Agencies and units have also proactively advised and proposed solutions in developing and implementing plans approved by the Provincial People's Committee to ensure requirements, progress, and set goals.

According to the general assessment, the work of handling administrative procedures under the one-stop and one-stop mechanism in the province has many positive changes, becoming routine and implementing regulations and procedures correctly. The level of satisfaction of people and businesses when performing administrative procedures at State administrative agencies in the province is increasingly improved.

In the first quarter of 2025, Tay Ninh province received over 91,700 administrative procedure records (over 58,500 records at the provincial level, over 9,000 records at the district level, over 24,100 records at the commune level). Of these, nearly 85,500 records were resolved (the rate of records resolved before the deadline and on time accounted for 88.88%; overdue records accounted for 4.32%); over 6,200 records are being resolved (over 5,700 within the deadline, 495 overdue records). Overdue records are mainly in the land sector.

The synthesis results of the index set to assess the quality of administrative procedure implementation and provision of public services to people and businesses in the province reached 75.56/100, ranking 36/63 provinces and cities.

Of which, the component index of providing full online public services on the national public service portal reached 42.63% and partially online public services on the national public service portal reached 28.35%. Over 17,600 administrative procedure records were paid online in the first quarter, accounting for 77%. The satisfaction rate in receiving and handling administrative procedures reached 93.38%.

Civil servants guide people to submit administrative procedures

The work of receiving and handling feedback and recommendations from individuals and organizations has been carried out seriously and more strictly. The province has deployed more communication channels between the government and the people such as the provincial public administration portal on Zalo application, the national public service portal, thanks to which the number of feedback and recommendations has increased significantly compared to before.

In the first quarter of 2025 alone, the province received 203 feedbacks and recommendations on the reception and settlement of administrative procedures in the fields of land, justice, citizen identification, motorbike registration, etc. The province has completely handled and publicly posted on the national public service portal 157 feedbacks and recommendations, the remaining 46 contents are being processed.

Phuong Thuy

Source: https://baotayninh.vn/quy-i-2025-gan-89-ho-so-thu-tuc-hanh-chinh-giai-quyet-truoc-han-va-dung-han-a188269.html