This is an important milestone, marking 35 years of development and continuous innovation of Eximbank.

As one of the banks that quickly transformed digitally, Eximbank focuses on modernizing processes and improving service quality, always focusing on customers. Digital banking systems such as Eximbank EDigi for individual customers and Eximbank Ebiz for businesses have been developed to bring a convenient and modern experience. These systems help customers make transactions anytime, anywhere, ensuring high security.

Eximbank also continuously integrates leading modern technologies to enhance operational efficiency and improve user experience. AI and voice recognition have been deployed in the customer care call center, helping to improve the speed and efficiency of support. Robotic Process Automation (RPA) is applied in the automation process, helping to reduce transaction processing time and optimize resources. At the same time, AI-OCR technology supports automatic processing of payroll information and BPM digitization process, helping to minimize errors and increase transparency in operations.

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Mr. Nguyen Huong Minh - Deputy General Director of Eximbank received the award "Strong Brand of Vietnam 2024". Photo: Eximbank

In parallel with the digital transformation process, Eximbank also identified green transformation as an important factor in the bank's sustainable development strategy. The "Paperless Office" project has been implemented to minimize the use of paper and protect natural resources. This not only helps the bank optimize document management processes and minimize costs, but also reduces carbon emissions, contributing positively to environmental protection.

Eximbank’s “Paperless Office” initiative has created a fully digitalized working environment, ensuring speed and efficiency. This is a strategic move that not only helps Eximbank increase its competitiveness but also demonstrates the bank’s strong commitment to protecting the environment and building a sustainable future, in line with global development trends.

Mr. Nguyen Huong Minh - Deputy General Director of Eximbank shared: “The 2024 Vietnam Strong Brand Award is not only a recognition of Eximbank's efforts in the process of digital transformation and sustainable development, but also an important milestone marking the 35-year journey of establishment and development of the bank. This is also our long-term commitment to building a green and sustainable finance in Vietnam. Eximbank will continue to innovate, constantly creating practical values ​​for customers, the community and society. We believe that harmonizing business efficiency and social responsibility will help Eximbank not only develop strongly but also open up new opportunities for the financial industry, especially in the context of globalization and climate change”.

With a customer-centric business philosophy, Eximbank aims to continue to innovate and develop, aiming to bring optimal value to customers and the community. This honoring event is a clear demonstration of Eximbank's commitment to enhancing the financial service experience in Vietnam, while contributing to the sustainable development of the finance and banking industry.

Awards achieved by Eximbank in 2024

- “Asian Enterprise Excellence Award 2024” presented by Enterprise Asia.

- "Sao Khue 2024" in the field of digital banking voted by the Vietnam Software and IT Services Association (VINASA).

- "Outstanding Technology and Digital Transformation Product 2024" awarded by Investment Newspaper and Vietnam Financial Advisory Community.

- "Bank with the Largest Foreign Exchange Trading Volume in Vietnam 2023 - Most Volume Traded" and "Most Active Bank in Vietnam's Foreign Exchange Market 2023 - Most Active Bank" awarded by the London Stock Exchange Group (LSEG).

- “Excellent International Payment Quality - STP Award” awarded by the world's leading partner banks including: Bank of New York Mellon, Wells Fargo and JP Morgan.

- “Asia Pacific Enterprise Awards (APEA) 2024” awarded by Enterprise Asia (EA).

- Top 10 Vietnam's Leading Golden Products, Vietnam's Golden Services 2024 voted by Vietnam Intellectual Property Association.

- Top 10 "The Best of Viet Nam" in 2024 voted by the Vietnam Association of Science and Entrepreneurs and Intellectual Property & Creativity magazine.

- Top Industry 4.0 Vietnam voted by the Institute of Innovation and Digital Transformation.

- Top 10 Outstanding Digital Technology Enterprises in Vietnam 2024 voted by Vietnam Software and IT Services Association (VINASA).

Vinh Phu