Need to improve online public services

Last week, the automatic medical examination registration device (kiosk) of the hospital where I returned for regular check-ups suddenly started acting up. Not only did it run slowly, sometimes the code was scanned and sometimes it wasn’t, sometimes the machine froze and didn’t display all the examination rooms as before. Many patients had to go back to the counter to register manually. The device didn’t work effectively because the automatic machine with electronic components and screens was placed in a hot place, with low-quality touch.

A parent complained online at the end of the school year. Since the beginning of the school year, this person has registered and paid the fee to use the electronic report book and report card running on a smartphone. He thought it would be convenient because everything could be known and operated on the application; however, the application can only provide basic information. Every day, the teacher sends information about the next day's lessons for parents to prepare for their children. Unfortunately, the teacher sends them at 9-10 pm, making it difficult for parents and children to handle. There is an electronic report card, but the teacher still follows the traditional method of printing an extra small piece of paper in the paper report book for parents to read and sign.

In the race for digital transformation, deployed from the central to the grassroots level; more and more public administrative services and public utilities are digitized and put on the internet. According to statistics, by the end of October 2023, Ho Chi Minh City had deployed 635/740 online public services, by 2025, 100% of online public services will be deployed to the people; at the same time, 469,603 free digital signatures have been issued to the people. At the 15th session, the Ho Chi Minh City People's Council approved the policy of applying a fee of 0 VND for 5 types of administrative procedures applying full and partial online public services in the area.

Many digital applications in the field of administration and public services from ward - commune level to district - county, then province - city and central level are being deployed. There are many applications and utilities for common use in addition to those specific to each sector and locality. However, it is necessary to move towards common, synchronous and unified applications to effectively exploit and optimize the strengths of the system.

The application of online public services and utilities must be done systematically and thoroughly, avoiding the situation of "beating the drum and abandoning the stick". On the other hand, the implementation site needs to assign staff to closely monitor and have forms for users to give feedback. It is necessary to supplement, adjust or fix immediately when problems occur. For example, next to the machines, automatic kiosks need to have intuitive, easy-to-understand and easy-to-follow operating instructions for users; at the same time, there must be a printed phone number for users to report problems.

Source: https://nld.com.vn/can-hoan-thien-dich-vu-cong-truc-tuyen-196240611205439967.htm