From Resolution to Action

Mr. Le Vu Tuan Anh, Chief Inspector of the Ministry of Natural Resources and Environment, emphasized that in recent years, implementing the Resolutions of the Party Committee of the Ministry of Natural Resources and Environment and the Party Committee of the Ministry of Natural Resources and Environment and innovating the work of inspection, examination, and handling of complaints and denunciations, the Ministry Inspectorate has determined that the innovation is substantive, not just a slogan, thereby innovating this work and achieving many remarkable results. That is: Improving the quality of inspection teams, shortening the time for inspection and examination, in many cases the Provincial People's Committee has withdrawn the administrative decision being complained about, and citizens have withdrawn their complaints. On the occasion of the first day of the New Year, Mr. Le Vu Tuan Anh shared many important contents and results achieved after many innovations in the inspection and examination work of the Ministry of Natural Resources and Environment in recent times.

Inspection and examination is an important tool in State management of natural resources and environment, aiming to promote positive factors, prevent and handle violations, and ensure that agencies, organizations and individuals comply with and abide by the law. How has the innovation of inspection and examination of natural resources and environment been carried out, sir?

Mr. Le Vu Tuan Anh:

Implementing the direction of the Party Executive Committee, Party Committee and Ministry's leaders on innovation in inspection and examination work in recent years, the Ministry Inspectorate has thoroughly innovated the inspection work with many specific solutions. Accordingly, the inspection, examination and settlement of complaints and denunciations work is always reviewed, evaluated and experiences are drawn regularly so that specialized Departments can proactively innovate thoroughly right from the preparation stage to the completion of each inspection, examination or each complaint and denunciation case.

Accordingly, the Ministry Inspectorate has made many innovations in inspection and examination work. First of all, regarding the development of inspection and examination plans, the Ministry Inspectorate has directed specialized Departments to organize the collection of information and documents related to the management, use of resources and environmental protection in localities across the country to serve the development of the Ministry's annual inspection and examination plan. In the process of collecting information and documents, it is regularly implemented through working with the Departments of Natural Resources and Environment, through the media and people's feedback.

In addition, every year, the Ministry Inspectorate organizes 3-5 working groups to work with the Departments of Natural Resources and Environment on difficulties and obstacles in inspection and examination of the natural resources and environment sector and urges the settlement of complaints and denunciations about natural resources and environment. Regional Inspectorate Offices proactively grasp information in the assigned areas to propose inspection contents and plans.

Arrange for permanent staff to be on duty during office hours at the Ministry Inspectorate's hotline to promptly receive feedback and recommendations from the people; at the same time, the Ministry Inspectorate also organizes to receive opinions sent by the people via the Ministry Inspectorate's email address.

In particular, the Ministry Inspectorate regularly coordinates with the Natural Resources and Environment Newspaper to grasp information on violations of laws on natural resources and the environment (this coordination is carried out daily or many times a day depending on the quantity and nature of the information); the information is recorded, synthesized, and evaluated so that it can be included in the inspection and examination contents in the annual plan; at the same time, it will consider organizing surprise inspections and examinations if necessary.

In addition, the Ministry Inspectorate also proactively coordinates with relevant units to promptly review and handle overlaps and submit to the Ministry for promulgation of adjustments and supplements to the annual inspection and examination plan to ensure it is consistent with the practical situation.

Regarding the implementation of inspection and examination work, in 2023, after the Inspection Plan was approved by the Minister, the Ministry Inspectorate developed an implementation plan and assigned detailed tasks to the Inspection Leaders and specialized departments for implementation. With the spirit of limiting the time for direct inspection at the local level, from the beginning of the year, the specialized departments assigned to preside over the tasks proactively developed outlines and reporting forms, requested the inspected subjects to provide documents and organize research to prepare for the inspection. After collecting documents, the specialized departments and assigned officers organized research and developed a report on the research results, proposed detailed content for conducting the inspection and defended their proposals before the Inspection Leaders.

After the Inspection Leadership Team listens and gives comments on each content and each subject of the inspection and agrees on the detailed implementation plan of each inspection team, it will submit the Inspection Decision and implement the inspection. The meeting to discuss the implementation of each inspection and examination can be held many times if the requirements have not been met.

In addition, the Ministry Inspectorate annually organizes training courses for the inspection team of the sector from the grassroots level. Through the work of inspection, dispute resolution, complaints, denunciations and handling of land violations, it has conducted professional exchanges and summarized and responded to difficulties and shortcomings in the performance of official duties. Thereby, it has reviewed and proposed competent authorities to adjust and supplement legal policies to suit the reality.

From the innovations in the construction of the Plan and implementation of the inspection and examination work above, the detailed implementation plan of each inspection and examination team has ensured the right subjects and content, shortened 40 - 50% of the time spent directly working at the locality or at the inspection and examination site, the inspection; at the same time, ensured the effectiveness and efficiency; the time to issue the inspection conclusion is ensured as required.

Thanks to that, the Ministry Inspectorate and its affiliated units have basically completed the 2023 Inspection and Examination Plan with a total of 160 inspections and examinations of 495 organizations. Of which, there are 2 Administrative inspections, 3 combined inspections of many fields, 66 specialized inspections according to the Plan and 89 surprise inspections. Through inspections and examinations, 138 decisions on administrative sanctions have been issued with a fine of nearly 57 billion VND. The surprise inspection and examination work has been carried out in accordance with the direction of the Minister. During the period, 89 surprise/160 inspections were carried out (accounting for 56%) and increased by 17% compared to the same period in 2022.

So how have we been doing in receiving citizens and resolving complaints and denunciations, sir?

Mr. Le Vu Tuan Anh:

Under the direction of the Ministry's leaders, since 2020, the Ministry Inspectorate has thoroughly implemented the innovation of complaint settlement work under the authority of the Minister, specifically: Directed the Department of Citizen Reception and Petition Handling to coordinate with the Departments of the Ministry Inspectorate to evaluate, draw experience and propose solutions to thoroughly handle difficulties in citizen reception, complaint and denunciation settlement.

Scene of the monthly citizen reception of the leaders of the Ministry of Natural Resources and Environment

The work of receiving citizens is carried out by the Ministry strictly in accordance with the provisions of the law on receiving citizens, arranging for qualified and competent staff to regularly receive citizens at the Ministry's Citizen Reception location. The process of receiving citizens strengthens the work of propaganda and explanation so that citizens understand and comply with legally effective decisions. The periodic reception of citizens is ensured by the Ministry's leaders and heads of units under the Ministry to be carried out in accordance with regulations.

In particular, the Ministry has carried out the reception, classification and handling of petitions and letters in accordance with the provisions of law. Citizens' complaints, denunciations, recommendations and reflections sent to the Ministry have been entered and monitored on the complaint and denunciation management system, classified and processed in accordance with regulations. For petitions and letters within the Ministry's authority, the Prime Minister has assigned them to be handled and resolved in accordance with the provisions of law; for petitions and letters not within its authority, timely guidance and transfer of petitions to competent agencies for consideration and resolution in accordance with regulations has been given, and there has been almost no backlog of petitions and letters.

Regarding the work of handling complaints, the Ministry Inspectorate focuses on the preparation work for verifying the case. For cases under its authority or assigned by the Prime Minister, before implementation, the Ministry shall issue a written notice to the parties to accept the case for settlement, and at the same time request the Provincial People's Committee and the parties to provide information, documents, and evidence for handling the complaint, on that basis, agree on the plan, content to be examined and verified, documents, records, and evidence to be collected. This is very effective, helping the Delegations to focus and focus when verifying, shortening the working time in the locality, and at the same time, it is a form of training to improve the qualifications of cadres, especially those assigned as Head of the Delegation to feel confident and secure when implementing.

In addition, in the process of verifying and resolving complaints, we always focus on dialogue, reconciliation and dissemination of legal policies so that citizens understand and voluntarily withdraw their complaints.

From the innovations in complaint settlement, it has contributed to the successful mediation of many land dispute settlement cases, helping to save time, money and avoid the need to issue a Decision to settle complaints. Through dialogue, there have been many cases where the Provincial People's Committee has withdrawn the administrative decision being complained about, and citizens have withdrawn their complaints. Therefore, the number of cases where complaint settlement has been suspended is up to 62% of the cases resolved under its authority.

In 2023, the Ministry Inspectorate also focused on examining and verifying 100% of the cases assigned by the Prime Minister and the cases under the Ministry's jurisdiction. Thereby, it reported 10/14 cases assigned by the Prime Minister and issued documents to resolve 28/115 complaints under the Ministry's jurisdiction (including 58 cases with the same content). The Ministry also received 399 feedback and recommendations via hotline and email. The Ministry issued 96 documents requesting localities to check and process information that is eligible for processing and guide citizens according to regulations and directly guided 134 pieces of information.

Could you please tell us what instructions the Ministry Inspectorate will have to continue to innovate in inspection, examination and settlement of complaints and denunciations in the coming time?

Mr. Le Vu Tuan Anh:

The Ministry Inspectorate will continue to direct the promotion of innovation in inspection, examination and settlement of complaints and denunciations in the coming time. Specifically, it will continue to strengthen the work of grasping, collecting information and documents, organizing work with the Departments of Natural Resources and Environment to promptly remove obstacles in inspection, examination and settlement of complaints and denunciations and to serve the work of developing an inspection and examination plan and promptly implementing surprise inspections and examinations when necessary.

At the same time, strengthen inspection and supervision of inspection teams to ensure that inspections are of high quality, effective and on schedule, especially in compliance with legal regulations on the issuance of inspection and examination reports and conclusions; strengthen inspection and supervision of the implementation of inspection conclusions and recommendations; strictly comply with regulations on synthesis and reporting.

Strictly implement the Law on Citizen Reception and Decree No. 64/2014/ND-CP of the Government detailing the implementation of a number of articles of the Law on Citizen Reception. Receive and handle complaints and denunciations from citizens promptly and effectively. Maintain regular duty and receive feedback via the Ministry's hotline. Focus on resolving cases assigned by the Prime Minister and cases under the authority and responsibility of the Minister.

In addition, we will continue to organize annual training for staff in the field of natural resources and environment on inspection work from the commune, district and Department levels.

Thank you very much!

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