Handling administrative procedures for people at the reception and result delivery department of Xuan Phu ward, Thuan Hoa district

According to the report, Hue city achieved a total score of 45,095, ranking 11th out of 63 provinces and cities.

Although it dropped 10 places compared to the leading position in 2023, this year's results show that Hue still maintains many outstanding indicators, continues to be one of the localities with stable administrative governance efficiency and is positively evaluated by the people.

In the 8 surveyed contents, Hue city had 3 contents with the highest scores including: Public service provision with 8.14 points reflecting the stable quality and efficiency in essential services such as health and education; Control of corruption in the public sector with 7.22 points, although it is a sensitive index, Hue still achieved a high score, showing people's trust in transparency and integrity in the public sector and the public administrative procedure index with 7.19 points clearly demonstrated the results in administrative reform, online public services and serving people at the one-stop department.

Meanwhile, the 3 indexes in the low-average group include: E-governance 3.31 points; Environmental governance 4.04 points; Accountability to the people 4.30 points.

Guide for people to use online public services

The PAPI Index is an annual quantitative measure of the performance of the government apparatus from the central to local levels nationwide through people's assessments.

The PAPI index also plays a role in providing an important source of data for governments at all levels to improve the quality of service to the people, helping localities monitor the reform process, adjust policies and improve service quality, towards an effective, efficient, transparent and people-oriented administration. Since 2009, the PAPI index has collected and reflected the experiences of 216,673 citizens with different socio-economic conditions in 63 provinces and cities.

The "champion" of the PAPI index in 2024 belongs to Quang Ninh province.

News and photos: HAI THUAN

Source: https://huengaynay.vn/chinh-tri-xa-hoi/cai-cach-hanh-chinh/thanh-pho-hue-xep-thu-11-toan-quoc-ve-chi-so-papi-152609.html