Mr. Santhosh Mahendiran, Director of Data and Analytics, Techcombank.
Mr. Santhosh Mahendiran, Director of Data and Analytics at Techcombank, emphasized : "With more than 14.4 million customers and a network of 315 branches, Techcombank processes a huge amount of data. Thanks to Databricks' advanced technology platform, we can consolidate all data, enhance our analytical capabilities and apply AI to improve processes, promoting business growth based on the core value of "customer centricity". Understand customers better with the Data Intelligence Platform. Databricks' Data Intelligence Platform is built on an open lakehouse architecture, providing a unified platform for comprehensive data management according to the specific characteristics of each organization. Through Databricks, Techcombank’s “customer brain” acts as a 360-degree tool, centralizing all data and providing insights to build marketing strategies and create highly personalized products and services. By thoroughly analyzing customer behavior and preferences, Techcombank will better understand its customers, thereby improving their satisfaction and engagement with the bank. Currently, Techcombank is operating more than 45 advanced machine learning models to accurately predict customer needs. The bank has also deployed MLflow to manage the lifecycle of machine learning models and Unity Catalog for centralized data governance. In the coming year, Techcombank plans to continue to centralize thousands of features and machine learning models on the Databricks platform, promoting predictive analytics and supporting the bank’s comprehensive digital transformation goals. Leveraging AI to drive business growth and mitigate risk Through AI and data, Techcombank has introduced key solutions that are reshaping its digital banking services. These include: AI-powered lead management, through an internal AI program called 'Lead Allocation Curated Engine (LACE), which optimizes lead management, providing customer relationship specialists with deeper insights. This helps to allocate leads more appropriately, thereby driving business growth. Next, the AI-powered digital banking program supports small businesses through GeoSense, an AI-powered tool that helps frontline sales teams accurately locate potential small businesses and home-based businesses to encourage customers to participate in the bank's digital ecosystem. In addition, Techcombank also uses machine learning models on the Databricks platform to detect and mitigate fraud. At the same time, improve the accuracy of credit risk assessment and ensure safety and security for banking operations. Develop digital data human resources throughout the bank. Techcombank has a plan to upgrade the skills of more than 1,000 employees in the field of data and AI, helping to increase internal capacity across the system. With more than 1,800 experts in the fields of IT, data science and technology, Techcombank is aiming to become a leading bank applying data and AI to deliver outstanding customer experiences. Ms. Cecily Ng, Vice President and Managing Director of ASEAN and Greater China of Databricks shared: “We are delighted that Techcombank has chosen Databricks’ Data Intelligence Platform for its data and AI transformation. Unifying large volumes of data from multiple systems is a key factor in helping banks apply AI and harness data intelligence, thereby providing valuable insights for more personalized and customized services. This not only helps Techcombank lead the digital transformation process in the Vietnamese banking industry, but also sets a new standard for a customer-centric bank that leverages the capabilities of AI.| OVERVIEW OF TECHCOMBANK (TCB VN, HOSE) Vietnam Technological and Commercial Joint Stock Bank (Techcombank) is currently one of the largest joint stock banks in Vietnam and a leading bank in Asia with a vision: Transforming the financial industry, enhancing the value of life. Techcombank pursues a customer-centric strategy by providing retail and business banking solutions and services to help empower its customers financially. Techcombank currently serves 14.4 million individual and business customers through its digital banking platform and mobile banking application, as well as a nationwide network of branches and transaction offices. Techcombank's ecosystem approach, implemented across many key economic sectors with its partners, continues to differentiate Techcombank in one of the fastest growing economies in the world. Techcombank is rated AA- and Ba3 by FiinRatings and Moody's, respectively. Techcombank is also rated BB- by S&P, the highest among joint stock commercial banks in Vietnam. |
| DATABRICKS OVERVIEW Databricks is the leader in Data and AI. More than 10,000 organizations globally—including Block, Comcast, Condé Nast, Rivian, Shell, and more than 60% of the Fortune 500—trust Databricks’ Data Intelligence Platform to control data and run their businesses with AI. Founded by the creators of Lakehouse, Apache Spark™, Delta Lake, and Mlflow, Databricks is headquartered in San Francisco with offices around the world. For more information, follow Databricks on LinkedIn, X, and Facebook. |
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