Grasping the digital transformation trend that is taking place strongly globally, as well as the orientation and strategy of national digital transformation, under the drastic and close direction of the Government, the Vietnam Social Insurance industry has been focusing all resources, drastically implementing many solutions to apply information technology (IT), digital transformation, towards building a modern and professional Vietnam Social Insurance industry for the satisfaction of participants and beneficiaries of social insurance and health insurance policies.
General Director of Vietnam Social Security Nguyen The Manh
+Reporter (PV): In recent times, the application of IT and digital transformation of the Vietnam Social Security sector, especially the implementation of Project 06 of the Government, has achieved important results, highly appreciated by the National Assembly, the Government and society. Among those results, could you please evaluate, General Director, what are the outstanding marks, contributing to the successful implementation of the targets and tasks of the sector?
- General Director of Vietnam Social Security Nguyen The Manh: As the agency implementing policies on social insurance, health insurance, unemployment insurance, Vietnam Social Security regularly interacts, transacts and serves most people and businesses, so the application of IT, digital transformation, and implementation of Project 06 of the Government are identified as the core and continuous tasks of the Industry. This task is very important, helping to improve the quality of service to organizations and individuals and enhance the management efficiency of the Vietnam Social Security industry.
Accordingly, together with the entire political system, the entire Vietnam Social Security sector has made efforts and successfully completed assigned tasks, bringing about breakthrough changes, contributing to the creation and construction of a digital Vietnam Social Security sector in accordance with the orientation of the Digital Government of our Party and State. Some outstanding results are as follows:
Firstly, Vietnam Social Security is one of the first units to successfully connect with the national population database as soon as it was officially put into operation. During the implementation process, Vietnam Social Security has proactively and actively coordinated with relevant ministries and branches to carry out tasks to build and enrich the national database on Insurance. Currently, Insurance is managing more than 91.74 million participants, of which 94% have been authenticated and synchronized with the national population database.
Second, in recent times, not only has Vietnam Social Security made efforts and strived to fulfill its duties in building databases, technological infrastructure, staff, etc., but with the role and responsibility assigned by the Government as the managing unit of the national database on insurance - one of the six important national databases, it has also always accompanied, coordinated, shared data, and supported many ministries and localities (such as the Ministry of Information and Communications, Ministry of Justice, Ministry of Health, Ministry of Labor - Invalids and Social Affairs, Ministry of Education and Training, Ministry of Home Affairs, etc.) for the common goal.
In particular, the Industry has actively coordinated with the Government Office, the Ministry of Public Security, the Ministry of Justice, the Ministry of Labor - Invalids and Social Affairs ... to deploy two groups of interconnected administrative procedures (Birth registration - permanent residence registration - issuance of health insurance cards for children under 6 years old; Death registration - Deletion of permanent residence registration - Support for funeral expenses, Funeral allowance); online public service (DVC) "Resolving unemployment benefits" ... creating many conveniences for people when carrying out procedures on social insurance, health insurance, unemployment insurance.
General Director of Vietnam Social Security Nguyen The Manh talks with people coming to do procedures at Ho Chi Minh City Social Security.
In addition, the Vietnam Social Security sector also closely coordinates with the Public Security sector and the Health sector in the implementation of: using Citizen Identification Cards (CCCD) and applying national electronic identification (VNEID) to serve people going to health care facilities under health insurance; applying biometric technology at health care facilities and social insurance agencies at all levels; connecting data on driver health examinations, birth certificates, death certificates from health care facilities, and electronic health books; synchronizing and sharing information to help the Ministry of Education and Training monitor and evaluate the employment situation of students after graduation. Up to now, all health care facilities under health insurance nationwide have deployed health care services under health insurance using chip-embedded CCCDs, with nearly 50 million health care information lookups via CCCDs to serve health care procedures under health insurance, bringing many practical benefits to patients and health care facilities under health insurance.
Third, complete the provision of online public services according to Decision No. 422/QD-TTg dated April 4, 2022 of the Prime Minister on the National Public Service Portal, including the following public services: "Registering to participate in voluntary social insurance"; "Registering to pay and issue health insurance cards for people who only participate in health insurance"; "Resolving one-time social insurance benefits" (belonging to the group applying the pilot digital signature authentication integrated in the application on mobile devices to serve the provision of online public services) to simplify the profile components, reduce time and costs, and create maximum convenience for people and businesses when transacting with the social insurance agency.
Fourth, continue to upgrade and effectively deploy the VssID application - Social Insurance Number; at the same time deploy the connection and integration of electronic identification accounts (VNeID accounts) on the VssID application of Vietnam Social Insurance, aiming to allow more than 50 million people with VNeID accounts to access and use the VssID application.
Fifth, synchronously deploy many solutions to ensure network information security (ATTT) such as issuing regulations and rules on IT security work; fully deploying technical solutions and plans to ensure IT security according to levels; organizing annual IT security drills and conferences; conducting inspections, assessments and monitoring of the Industry's information systems; establishing a Network Information Security Incident Response Team for the Vietnam Social Security Industry... to proactively respond early, handle and promptly prevent cyber attacks.
It can be said that, with the achieved results, the digital transformation of the Vietnam Social Security sector has been on the right track, focusing on the direction of the Government and the Prime Minister. This is also clearly demonstrated when the Vietnam Social Security sector is continuously assessed as one of the leading ministries and sectors in the field of digital transformation. This is an important premise for the whole sector to continue to successfully implement assigned tasks in the coming time with the determination to create and successfully build a digital Vietnam Social Security sector, in accordance with the orientation of the Digital Government, meeting the requirements of ensuring national social security, serving people and businesses better and better.
+ Reporter: The results achieved in the application of IT and digital transformation have brought about "turning point" changes in all activities of the Vietnam Social Insurance industry. Mr. General Director, how have these results impacted and brought about efficiency in the management and professional activities of the industry, as well as brought many benefits to participants and beneficiaries?
Vietnam Social Security always identifies "digital transformation as an important and key task for the industry to best serve policy participants and beneficiaries"
- General Director Nguyen The Manh : With the consistent viewpoint of "Taking people and enterprises as the subject and center of service", all results and tasks of the Vietnam Social Insurance industry are aimed at bringing optimal and better benefits to participants and beneficiaries of social insurance, health insurance and unemployment insurance policies. The digital transformation work of the Industry has been carried out strongly and comprehensively, creating a strong change from the awareness of the leader to each officer; realizing the importance of IT application and digital transformation to the operations of the Industry. Accordingly, units in the whole Industry have proactively and resolutely implemented digital transformation, shifting from manual to modern management methods, working style shifting from administrative to service to increase satisfaction, serving participants of social insurance and health insurance better and better.
All areas of operation of the Industry are digitized and IT is applied with nearly 30 IT application systems to manage business processes, more than 20 thousand accounts in the Industry regularly access, exploit and use to perform the Industry's operations. The Industry's Health Insurance appraisal information system is connected to nearly 13,000 Health Insurance facilities nationwide. This is an effective tool, contributing to making Health Insurance treatment public and transparent, ensuring legitimate rights for Health Insurance participants.
Every year, the Health Insurance Assessment Information System and the Electronic Social Insurance Transaction System have received about 300 million online transaction records. In fact, electronic transactions in the field of social insurance not only contribute to reducing the pressure of handling records and procedures for social insurance agencies, but also help organizations and individuals save a lot of time, effort and travel costs when transacting with social insurance agencies.
Notably, 100% of the Industry's procedures have been provided with online public services and integrated on the Vietnam Social Security Public Service Portal; and gradually integrated on the National Public Service Portal. Almost all of the Industry's activities, as well as transactions between people and businesses and the Social Security agency, have been carried out in the digital environment. Therefore, it not only helps people and businesses to transact with the Social Security agency anytime, anywhere, but also easily monitor the progress of file processing, check and compare data on participation and policy beneficiaries. Thanks to that, the transparency of information, the effectiveness of inspection, supervision, management and use of Social Security, Health Insurance, and Unemployment Insurance funds have been significantly improved...
Vietnam Social Security has also actively deployed and promoted the application of IT in the inspection and examination activities of the Industry by electronic means combined with traditional inspection and examination methods to help increase quality, reduce human resources, inspection and examination time (reduced by about 48%, from 20 hours to 10.5 hours). At the same time, it has brought about clear efficiency in the work of collecting and developing participants, reducing debt, especially minimizing the abuse and profiteering of social insurance and health insurance funds.
In particular, the Industry has deployed the application "VssID - Social Insurance Number" on mobile platforms. Currently, there are more than 30 million accounts using the application, with more than 4 million uses of the health insurance card image on the application to receive medical examination and treatment nationwide. It can be seen that the VssID application has brought initial success in the digital transformation of the Vietnam Social Insurance industry according to the roadmap to build a digital government in Vietnam. With this application, users can manage and control information about the process of participating in and enjoying social insurance, health insurance, and unemployment insurance policies; conduct transactions with social insurance agencies; use the health insurance card image on the VssID application to receive health insurance treatment... in a convenient, fast, easy way, saving time and travel costs.
At the 38th ASEAN Social Security Association (ASSA) Executive Board Meeting, Vietnam Social Security was honored to receive the “Effective Practice” award from ASSA in the information technology category for the “VssID - Digital Social Insurance” application on smartphones. This shows the interest and appreciation of international social security organizations for this technological solution that brings many benefits to participants.
In addition to using the image of the health insurance card on the VssID application to go to medical examination and treatment, people can also use the chip-embedded CCCD card, the national electronic identification application (VNeID) to replace the paper health insurance card. This not only helps reduce the pressure on medical staff but also creates favorable conditions for people when going to health insurance treatment and treatment, so it has been recognized and supported by many people and medical examination and treatment facilities.
The customer care system of the Vietnam Social Insurance industry has also been innovated in a modern and friendly direction with many channels of consulting and supporting participants such as: Customer support hotline system; Chatbot system to support customers (providing information on paying and receiving social insurance and health insurance; answering social insurance and health insurance policies automatically using artificial intelligence, increasing high interaction with participants...); setting up a Facebook Fanpage/ Zalo OA communication on the social network system... bringing practical benefits to participants and beneficiaries of social insurance and health insurance policies.
It can be said that the results achieved in digital transformation and the implementation of Project 06 have not only contributed to improving the quality of service for organizations and individuals but also enhanced the management efficiency of the Industry. Thereby, contributing to building a modern and professional Vietnam Social Insurance industry, for the satisfaction of people and businesses in accordance with the spirit of Resolution No. 28-NQ/TW of the 12th Central Executive Committee.
+ Reporter: The achievements in the implementation of digital transformation in the field of social insurance and health insurance are very special. So, according to the General Director, what will be the key lessons and solutions for the Vietnam Social Insurance industry to continue to promote results in the coming time?
- General Director Nguyen The Manh: On June 15, 2021, the Prime Minister issued Decision No. 942/QD-TTg approving the Strategy for e-Government Development towards Digital Government for the 2021-2025 period, with a vision to 2030. Through the assessment of the objectives of this Plan by 2025, Vietnam Social Security has basically achieved the set goals. However, we should not be subjective or satisfied with what we have. The digital transformation of the Vietnam Social Security industry is currently a mandatory requirement that needs to be done immediately, comprehensively, and is a strategic direction to help the industry develop sustainably in the 4.0 era.
Immediately after receiving the Government's direction, Vietnam Social Security established the Steering Committee for Administrative Reform and the Steering Committee for Digital Transformation, the Working Group to implement Project 06; the Party Executive Committee of Vietnam Social Security issued Resolution No. 362-NQ/BCSĐ dated May 12, 2023 on strengthening the implementation of Project 06, accordingly, Vietnam Social Security issued an Action Program to implement Resolution No. 362-NQ/BCSĐ, which clearly stated the goals, tasks, solutions, assigned responsibilities to each agency and affiliated unit, quality requirements (products), clear progress, to ensure the best completion of the assigned tasks of the Vietnam Social Security sector in Project 06.
At the same time, Vietnam Social Security is also coordinating with ministries, branches, domestic and international experts to develop a master plan on Digital Transformation of the Industry. In the next phase from 2023 to 2025 and towards 2030, Vietnam Social Security is determined to carry out a strong and comprehensive digital transformation, focusing on participants and beneficiaries of social insurance and health insurance regimes and policies.
In particular, focusing on consolidating and promoting the strengths of the existing database that is always enriched; actively coordinating with ministries, branches and localities to authenticate, share and connect data to serve the management and provision of online public services; developing the digital Vietnam Social Security industry with high-quality digital human resources; testing and applying new technologies such as Blockchain, Big Data, AI to bring efficiency in management, improve the experience of organizations and individuals...
Continue to create more and more utilities and services that bring practical benefits to people and businesses with the goal always identified by Vietnam Social Security as "digital transformation is an important and key task for the Industry to best serve policy participants and beneficiaries", worthy of the trust of the Party, State, Government and People.
An Vinh (performed)
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