Agribank strives to pioneer innovation, technology application and digital transformation

Agribank has proposed an action program based on the criteria of “5 clear”: clear people, clear work, clear responsibility, clear progress, clear efficiency to realize the goal of bringing science, technology, digital transformation and innovation to become the main driving force for the bank’s development. A “digital revolution” is determined to be implemented by all leaders and staff of Agribank, to help the bank go faster and further with customers.

Agribank constantly innovates, applies science and technology, develops new products, and improves the quality of products and services to meet the increasing needs of customers in the digital age. Photo: Agribank

Pioneering technology application

As a key bank in investing in supporting development and providing financial and credit services for the agricultural and rural areas, Agribank identifies its consistent goal in its operations as promoting network advantages, diversifying, and providing high-quality retail banking products and services based on modern information technology platforms.

Agribank is the leading bank in deploying automated teller machines (ATMs) since 2003 across the country with nearly 1,500 machines located in agricultural and rural areas out of a total of more than 3,300 ATMs nationwide.

Agribank continuously expands the Agribank Digital system in rural areas so that people can easily use digital banking utilities. Photo: Agribank

In addition, Agribank Digital and Agribank Autobank (CDM) services operate as a miniature bank branch model, serving all customer segments, helping customers easily access financial services.

Agribank currently has more than 3,500 ATMs/CDMs (of which nearly 2,000 are located in rural areas), nearly 25,000 POS machines and 68 mobile transaction points using specialized cars operating in rural areas.

In its rural digitalization strategy, Agribank aims to use technology to simplify procedures, helping people easily access the most basic services. To realize this goal, Agribank plans to deploy and install Agribank Digital automatic banking machines in rural, remote and isolated areas, especially those with limited access to conventional financial products and services, so that people can use digital banking utilities for public services as well as daily transactions.

Constantly innovating

Agribank currently has nearly 20 million customers with payment deposit accounts, nearly 16 million customers using ATM cards, nearly 15 million customers using payment services via Mobile Banking channel. Automatic payment methods account for about 81% of total payment transactions of customers at Agribank.

Along with the flow of technology in the banking system, Agribank always encourages employees to promote the spirit of innovation, creativity, proactively research and apply science and technology, propose initiatives to improve work, implement policies and solutions to develop products and services, improve functions and new utilities in payment, and use modern technology.

Since 2016, Agribank has developed digital utilities to help customers easily access and use "digital banking". One of the outstanding products is the launch of the Agribank Plus application in mid-2024. This is the latest version of the electronic banking application, designed according to 4 "PLUS" criteria: Prime, Leading, United, and Smart.

Agribank Plus offers many new features including fast money transfers to many people, scheduling money transfers, automatic bill payments, etc. In addition, with improved interface, simplified login process with a single username and password on mobile and PC versions, Agribank Plus has helped customers save time and improve convenience when using services.

Agribank Plus - an electronic banking application marking a technological breakthrough of Agribank. Photo: Agribank

After Agribank Plus, Agribank continues to launch the digital banking solution Open Smart Bank, using modern technology to optimize transactions and enhance security. Open Smart Bank helps Agribank not only provide traditional financial services but also create a smarter transaction environment for customers. This solution applies advanced technology such as artificial intelligence, blockchain and big data to optimize transaction processes, automate tasks and enhance security.

In particular, Agribank is also one of the pioneer banks in applying eKYC (electronic customer identification) security technology and collecting biometric data, helping to enhance security and accuracy in transactions. Recently, Agribank deployed electronic authentication service via VNeID on Agribank Plus application, helping to optimize customer experience.

Agribank's continuous efforts in digital transformation have been recognized by prestigious awards such as: Certificate of Merit from the Governor of the State Bank, Top 10 Strong Brands of Vietnam, award for Agribank Open API platform at Vietnam Digital Transformation Award 2024. To date, Agribank has had 12 consecutive information technology applications/systems honored at the Sao Khue Award for excellent information technology systems in the fields of finance - banking and digital banking.

At the Conference on Digital Transformation and Innovation at the Headquarters in 2025, Mr. Pham Toan Vuong - Deputy Secretary in charge of the Party Committee, Member of the Board of Directors, General Director of Agribank emphasized: “As a large financial institution, innovation and digital transformation are no longer options but mandatory tasks for Agribank to break through and develop. Therefore, leaders at all levels of Agribank must unify awareness and action, promote innovation, focus all efforts on digital transformation; identify this as a vital task for the entire Agribank system”.

Launching a breakthrough action program for developing science, technology, innovation and digital transformation at Agribank. Photo: Agribank

Also at this conference, Agribank Deputy General Director - Mr. Hoang Minh Ngoc announced and launched a breakthrough action program for developing science, technology, innovation and digital transformation at Agribank; thoroughly grasping the spirit of Resolution No. 57 of the Politburo and Resolution No. 03 of the Government, focusing all efforts on promoting innovation, science and technology development and digital transformation at Agribank.

Source: https://vietnamnet.vn/agribank-no-luc-tien-phong-doi-moi-sang-tao-ung-dung-cong-nghe-va-chuyen-doi-so-2384871.html