Officially responding to the press on the afternoon of March 20, Eximbank said that on the morning of March 19, Eximbank representatives met with PHA customers in Hanoi.

Accordingly, Eximbank said it had "frankly discussed with the customer in the spirit of cooperation, understanding and sharing". The parties agreed to coordinate to resolve the case, ensuring reasonable and equitable benefits for both parties in the shortest time.

The bank added that as soon as the information appeared in the press, Eximbank has been urgently checking, reviewing, evaluating and adjusting policies, regulations, procedures, contracts, agreements, including methods of calculating interest and fees in lending and granting credit via cards. Eximbank will also pay attention to the customer care process to promptly support, share, and ensure harmonious benefits for both the bank and customers.

In the coming time, Eximbank affirms that it will continue to implement "transparent, complete, and clear" communication programs about the rights and responsibilities of cardholders as well as customers using the bank's services.

Regarding the above incident, on March 20, the State Bank sent a document to the Chairman of the Board of Directors and General Director of Eximbank, requesting a report and handling of this incident.

Accordingly, the State Bank requested Eximbank's leaders to respond to the press and public opinion about their responsibilities, authority and direction for handling the incident in a spirit of openness, listening and accepting people's opinions.

The State Bank requested Eximbank to urgently verify the incident and protect the legitimate rights and interests of customers and the bank. Eximbank must report the results of the case handling to the State Bank's leadership before March 21.

State Bank directs 'hot' credit card debt case from 8.5 million to 8.8 billion

State Bank directs 'hot' credit card debt case from 8.5 million to 8.8 billion

Regarding the case of a credit card debt of 8.5 million to 8.8 billion of a customer in Quang Ninh, the State Bank requested the senior leaders of Eximbank to urgently verify the incident and protect the legitimate rights of the customer and the bank.
Credit card debt of 8.5 million becomes 8.8 billion: Is the bank forced to write off the debt?

Credit card debt of 8.5 million becomes 8.8 billion: Is the bank forced to write off the debt?

The case of Eximbank customer Mr. PHA, who owes 8.5 million VND on his credit card, has become 8.8 billion VND, but has not yet been resolved. If the two sides do not reach a consensus, one side does not pay the debt, the other side does not fix it on the system, the debt will remain hanging in limbo.
Credit card debt case from 8.5 million to 8.8 billion: Eximbank meets with customer and lawyer

Credit card debt case from 8.5 million to 8.8 billion: Eximbank meets with customer and lawyer

Eximbank had a direct meeting with the lawyer of customer PHA to resolve the credit card debt case of 8.5 million to 8.8 billion that has caused a public storm in recent days.